360 degree thinking

AMOSSHE national conference 2017

360 degree thinking: leadership / collaboration / innovation is the AMOSSHE national conference 2017. The conference takes a 360 degree approach to Student Services, taking in perspectives from all angles to drive student success – encompassing inspiring leadership, effective collaboration and innovative practice.

The conference takes place in Brighton, UK from 5 to 7 July 2017.

Find out more:

About the conference

360 degree thinking aims to consider the holistic, global student experience, and how Student Services can foster academic and personal success through:
  • Inspiring leadership strategies that enable every student to succeed in their own way, to the best of their abilities.
  • Effective strategic collaboration with students, institutional colleagues and external stakeholders to develop understanding, promote inclusion and create opportunities.
  • Innovative practice to engage and support students to be rounded individuals with wide-ranging potential and horizons.

The AMOSSHE national conference is the largest annual gathering of Student Services leaders in the UK higher education sector, and the keystone of AMOSSHE’s continuing professional development offering. Last year, over 240 delegates attended our national conference, representing 118 organisations. For 2017 we’re planning a similar scale event, honed to the needs and interests of Student Services professionals.

The conference takes place between Wednesday 5 July and Friday 7 July 2017 at the Hilton Brighton Metropole in Brighton, England, UK.

Find out more about the conference venue.


Booking and prices

You can choose to attend the conference as a residential delegate or day delegate. A range of discounts are available for AMOSSHE members and colleagues, plus extra early bird discounts for booking early.

 Find the conference prices,
 and book your place to attend, here: 

Booking and prices



Here's the programme for each day of the conference:

The conference features sessions led by AMOSSHE members and key organisations in the higher education sector, plus keynote presentations, networking discussions and social events. Find out more about the call for session proposals.

360 degree thinking - AMOSSHE conference 2017


Booking for 360 degree thinking opens on Thursday 16 March. Places are limited, so book early!

Booking and prices


360 degree thinking is kindly supported by these organisations

Platinum supporter


Gold supporters

PCMIS HE (opens in a new window)

Clear Links (opens in a new window)

JS Group (opens in a new window)

Unitemps (opens in a new window)

Randstad Student Support


Epigeum (opens in a new window)

GoIntro (opens in a new window)

Stems by RP (opens in a new window)

Guidebook (opens in a new window)

SilverCloud (opens in a new window)

Future Finance (opens in a new window)

Campus Life (opens in a new window)

ORAC (opens in a new window)

Wednesday 5 July 2017

Time Session
Registration and refreshments
Networking and discovery

Lee Elliot MajorKeynote 1 – Lee Elliot Major

Lee is Chief Executive of the Sutton Trust, the UK's leading foundation improving social mobility through education. The Trust improves education opportunities for non-privileged young people through its programmes, and influences government policy through its independent research and advocacy work. Lee commissioned and co-authored the Sutton Trust / Education Endowment Foundation toolkit for schools, and is an adviser to the Office for Fair Access.


Nicola DandridgeKeynote 2 – Nicola Dandridge

Nicola is Chief Executive of Universities UK. Universities UK is the voice of universities, helping to maintain the world-leading strength of the UK university sector. Nicola is responsible for the leadership and management of Universities UK. She was previously Chief Executive of the Equality Challenge Unit, and practiced law in both England and Scotland.

15:15 Keynote question and answer discussion
15:30 Break

16:00 to 17:00

Session 1

1A – A 360 review of the future of student mental health

Student Minds and University of Derby
Rosie Tressler (CEO, Student Minds) and Gareth Hughes (Psychotherapist and Research lead - Student Wellbeing, University of Derby) lead a presentation that draws on recent research to propose a series of measures that you can take to support the mental wellbeing of students. Gain insight into the factors impacting student mental health, and explore ways in which overstretched services can reframe their role and have a greater, positive impact through closer alignment with academic delivery, proactively influencing culture, and working developmentally to empower students and build resilience.

1B – A Perfect World? Creating and delivering an intercultural communication skills course

Abertay University
Liz MacDougall (Senior Language and Learning Development Advisor) gives an overview of how Abertay University's Learner Development Service worked with Perfect World, a Chinese media company, to develop and deliver a new Masters programme, which aims to develop students' intercultural communication skills and help them reflect on and resolve likely challenges through examination of their own cultural and communicative practices. 

1C – Students and alcohol: understanding student attitudes, behaviours and experiences

National Union of Students
Rachel Drayson (Insight Manager) leads a presentation about new research into student attitudes, behaviours and experiences linked to alcohol consumption. Develop a fuller understanding of the experiences of students with alcohol, including long term trends. Learn how to use this data in campaigns and interventions to foster a culture of responsible alcohol consumption, drawing on case studies of good practice from institutions and students' unions.

1D – Responding to concerns about students: a 360 degree student-centred holistic approach

Middlesex University
David Malpas (Director of Student Affairs) leads a session exploring a collaborative approach to responding to referrals of cause for concern about students. Discover a model that ensures policies and procedures relating to student behaviour work together in a single framework, with the student at the centre of the solution. Learn how to collaborate with students and stakeholders to aid effective responses, and enable positive outcomes in which students to co-create revisions to response.
Check in for your sunset flight on the British Airways i360. Find out more.
20:00 Around the world buffet dinner


Thursday 6 July 2017

Time Session
Registration and refreshments


Session 2

2A – Learning to listen: staff responses to sexual violence in higher education

Brunel University London
Charlotte Jones (Research Assistant, Universities Supporting Victims of Sexual Violence project) and Lesley O'Keeffe (Head of Student Services) lead a practical workshop about mobilising a systematic institutional response to sexual violence. Explore examples of working with students and staff from a range of academic and professional roles to develop initiatives to improve culture and processes. Discuss your own perspectives and experiences of university procedures and policies related to sexual violence, and ways of moving forward.

2B – ‘True grit’: using positive psychology and coaching to promote resilience and wellbeing in students

University of St Andrews
Jo McCulloch (Support Adviser) and Cindy Cromar (Support Adviser - International)  lead a workshop about promoting resilience and wellbeing in students using coaching and positive psychology interventions. Explore how to integrate empirically-based interventions in your team and the wider university to create a holistic sense of wellbeing for students, and provide coping strategies they can use for the rest of their lives.

2C – Innovation, collaboration, transparency: developing and implementing a student disciplinary scheme

University of Sussex
Christopher Tucker (Head of Campus and Residential Support) and Alex Elliott (Head of Planning, Governance and Compliance Services) lead a workshop exploring an innovative approach to disciplinary procedures, which ensures a more transparent, consistent process for staff and students. Discover an investigative process and training regimen that ensures consistency and embraces change as needs evolve, working with staff, students and legal advisors.

2D – Student engagement in the context of commuter students

The Student Engagement Partnership
Tobin Webb (Student Engagement and Partnership Consultant) leads a workshop to explore the findings and recommendations of new research into the experiences of ‘commuter students’. Gain an understanding of the experiences and issues faced by commuter students in relation to their academic, enhancement and social engagement. Explore the key issues relating to data collection and analysis, and develop ideas for overcoming barriers to commuter student engagement.
10:30 Networking and discovery

Wes StreetingKeynote 3 – Wes Streeting

Wes has been the Labour Member of Parliament for Ilford North since May 2015. He currently sits on the Treasury Select Committee, and his key interests in parliament are social mobility, education and higher education. Wes was a member of the Higher Education and Research Bill Committee, where he tabled over 30 amendments focused on the new Office for Students and student finance. Prior to entering parliament, Wes spent his career helping people from disadvantaged backgrounds in education. This focus saw him work for Stonewall, Magic Breakfast, the Helena Kennedy Foundation and serve as President of the National Union of Students.



The AMOSSHE Annual General Meeting (AGM) is the annual opportunity for AMOSSHE members to engage with the development and direction of their professional association.

13:00 Lunch


Session 3

3A – 360ᵒ feedback… finally? Evaluating and measuring the impact of our services on students' behaviours

Kingston University
Therese Reinheimer-Jones (Head of Student Engagement and Enhancement) discusses an innovative approach for measuring the impact of Student Services on students’ confidence, feelings of belonging and resilience. Explore this approach from inception to implementation, with practical ideas and honest reflections about how this could work for your services. Discover the benefits of evaluating the impact of services on students’ feelings and behaviours, rather than just capturing footfall. 

3B – Town and gown: engaging local communities and stakeholders

Manchester Student Homes
Katie Latchford (Community Liaison Manager, Canterbury Christ Church University) discusses shared good practice and the latest trends in community engagement and off-campus activity. Drawing on the input of Students’ Unions, local authorities, the police, fire service, and other stakeholders, explore tried and tested community-based approaches to facilitate the positive impact of students in the community, deal effectively with off-campus issues, and support transition from on-campus to off-campus accommodation.

3C – Joining up the dots… a coordinated approach to student wellbeing during and outside of college hours

Goldsmiths, University of London
Louise Jennings (Head of Student Advice and Wellbeing) leads a workshop about moving from an 'out of hours' support model to the development of a Campus Support Officer team, and how this approach has impacted student retention, and led to the development of a more effective incident response process. Discover the benefits and impact of this approach, and explore the challenges while working through case studies.

3D – Taking a 180 degree turn: comparing UK and US good practice and differences

American University, Washington DC
Drawing on her experience of both UK Student Services and US Student Affairs, Emelie Helsen (Community Director) shares good practice and research from the US, identifying institutional differences within the US and comparing UK practice. Areas for discussion include student development, student leadership, residence life, diversity and inclusion, and professional development in Student Affairs.


Session 4

4A – From 'SAD' student to minding your mood: student engagement and leadership

Ulster University
Norma Patterson (Student Health & Wellbeing Advisory Services Manager) leads a presentation about the development of an innovative student-led mental health programme to support students with Stress, Anxiety and Depression (SAD). Discover how to engage students to tackle the issue of mental health and empower them to lead, and learn how to work collaboratively with senior management and staff, peer institutions and local mental health charities.

4B – Thinking globally: international collaboration and innovation

Lisa Bardill Moscaritolo (IASAS Secretary General and AVP Dean for Students, Pace University, New York) leads a session about the international Student Services landscape. IASAS (International Association for Student Affairs & Services) enables Student Services from around to world to collaborate, innovate and develop research partnerships. Discover more about the mission, aims and resources of IASAS, and the global Student Services context, plus insights into current research projects.

4C – Welcome and transition: a collaborative approach to the first part of the journey

Kingston University
Therese Reinheimer-Jones (Head of Student Engagement and Enhancement) leads a practical workshop about developing an institutional, collaborative approach to welcome and transition. How can Student Services take a productive lead, and gain buy-in across the institution? Explore the benefits of breaking open the elements of welcome and transition to ensure that Student Services are a meaningful part, and discuss the obstacles that you can overcome to improve student retention.

4D – Leaving or staying: can we predict which students are likely to leave early and can we stop them?

Abertay University
James Nicholson (Director of Student Services) presents an overview of a pilot retention project that used a psychometric tool to identify 'articulating' further education students who may be prone to leaving their programme of study early. This case study provides an example of the benefits, challenges and limitations of using a 'predicative' approach to identifying potential early leavers.

16:30 to 17:30
Networking and discovery
Gala drinks reception
Gala ball


Friday 7 July 2017



Registration and refreshments


Session 5

5A – Towards a truly integrated student service

Bournemouth University
Mandi Barron (Head of Student Services) discusses bringing together diverse areas of Student Services delivery into a truly integrated service, in which all staff in the department understand how their role fits with all others, so that they can offer appropriate advice to students. Learn about the benefits and challenges of an integrated model, and discuss examples of your own good practice.

5B – Developing inclusive practice: a strategic approach

University of Brighton

Ian Carter (Student Services Manager) leads a workshop about developing an inclusive practice strategy to support academics to make the curriculum more accessible and responsive to the concerns and recommendations of disabled students. Learn about embedding inclusive practice in your institution’s core values and course design, how to develop workshops that build on feedback, and how to use online tools to support staff. Identify barriers, key drivers and stakeholders in your own context.

5C - Using behavioural insights to improve student engagement through randomised control trials

Behavioural Insights Team
Lucy Makinson (Associate Advisor) leads a session about how King's College London has worked with the Behavioural Insights Team to design, run and evaluate trials to improve student engagement and increase a sense of belonging, focusing on the experiences of widening participation students. Learn about the core principles underlying behavioural interventions, and acquire the tools to design and test your own behaviourally-informed programmes to enhance the student experience. 

5D - Student thriving: applying student development theory to improve Student Services

Utah State University
Mitchell Colver (Learning Analytics Tools Administrator) presents a student development model that you can use to evaluate the impact of your services on student success. While many institutions try to improve retention by intervening on student behaviours, research into student thriving shows that attitudes preceding behaviour act as stronger predictors of ultimate success. Learn about student thriving theory and how universities across the globe apply it to improve student experience.


10:30 Networking and discovery


Session 6

6A – Student Services in the time of the TEF

What are the benefits and challenges facing Student Services in the context of the Teaching Excellence Framework (TEF)? How can we join up information across service teams and strengthen collaboration and communication with academic colleagues in order to positively impact performance? This workshop is an opportunity to discuss the impact and implications of TEF for Student Services.

6B – StAnd together: engaging the student community in the conversation about consent

University of St Andrews
Penelope Turnbull (Assistant Director, Student Services) leads a workshop exploring how to work with students to tackle sexual violence. Discover a leadership programme to develop student mentors, encompassing bystander intervention and fellowship within the student community. Learn how to gauge the prevailing culture as it relates to sexual violence, identify and engage key stakeholders, overcome challenges, and measure a programme's success.

6C – Six months later… supporting the transition of disabled graduates into employment

University of Southampton
Helen Fuge (Assistant Director, Student Services) leads a presentation about a targeted service to improve the career prospects of disabled students. Discover how to help disabled students, particularly from low employment rate categories, to build their confidence and knowledge to make informed and empowered career decisions. Learn about the factors that affect transition into the workplace, the benefits of additional support and coaching, and how to take the initiative in your context.

6D - The challenges of using a Participatory Action Research approach with students in higher education

The University of Sheffield
Miriam Miller (Widening Participation Researcher & Evaluator) presents practical advice about the challenges of developing a Participatory Action Research project to explore the impact of support provision for students with Specific Learning Difficulties, mental ill-health, and/or autism spectrum conditions. Learn how these students designed and carried out the research, evaluating their own initiatives for change, and how to effectively support the students who take part.


Ben SmithKeynote 4 – Ben Smith

In 2015 Ben ran 401 marathons in 401 days around the UK to raise £250,000 for Kidscape and Stonewall, charities dedicated to tackling bullying in our society. Ben challenged himself to run the same distance as from London to Sydney to overcome the mental health issues, homophobia and bullying he had experienced in his life. His achievement has inspired others to do things they never thought were possible. Ben and The 401 Challenge team have received awards for this inspiring project, including the Regional and National Pride of Britain Fundraiser of the Year Award 2016, the Power of Light Award 2016 from the Cabinet Office and Prime Minister Theresa May, and the BBC Sports Personality of the Year Helen Rollason Award 2016.

13:30 to 14:30 Lunch


i360 sunset flight

 British Airways i360
 is the world’s tallest moving
 observation tower and the
 world’s first vertical cable car,
 conceived and designed by
 Marks Barfield Architects,
 creators of the London Eye. 

 AMOSSHE invites 360 degree thinking 
 residential delegates to take a sunset flight 
 on the i360 on Wednesday 5 July. 

British Airways i360

You’ll glide up slowly to 450 feet in a futuristic glass viewing pod to enjoy the breathtaking panoramic 360° view over the south coast of Sussex. You can download a free app (search for British Airways i360 in your app store) to find out more about the panorama as you rise into the clouds. Find out more about the British Airways i360.

Places on the flight are strictly limited, so only the first 175 residential delegates who want to go will get tickets. When you book to attend the conference, tell us if you want to take the sunset flight, and we’ll allocate tickets to the first 175 high fliers. 

If you’re afraid of heights, the i360 isn’t for you, so please let your ticket go to somebody else!

All residential delegates are welcome to a networking drinks reception on the i360 beach terrace, followed by an Around the World buffet of international cuisine at the Hilton Brighton Metropole afterwards.

VenueRoyal Pavilion

360 degree thinking takes place right on the seafront in historic Brighton. First popular as a bathing resort in the late eighteenth and early nineteenth centuries, Brighton is filled with beautiful Georgian architecture, including the fabulous (and incongruous) Royal Pavilion, built as a seaside pleasure palace for King George IV.

Hilton Brighton MetropoleDown on the beach, near the famous Brighton Pier, the AMOSSHE conference takes place at the historic Hilton Brighton Metropole hotel. When the hotel opened in 1890 it was one of England’s largest buildings outside of London. The architect, Alfred Waterhouse, also designed University College in London and the Natural History Museum. The hotel has welcomed many famous people over the years, including Princess Louise (daughter of Queen Victoria), Lillie Langtry, and Winston Churchill. The hotel was the finishing post for the very first London to Brighton car run in 1896, and the Clarence Room was the venue of the first licenced casino in Britain in the late 1960s (find out more about the hotel history - PDF 2.8 MB). 

You can take part in the leisure and excitement at 360 degree thinking - make the most of the hotel’s pool and spa, take a dip in the English Channel, and explore the vibrant culture of fascinating Brighton! Find out more: Visit Brighton.

If you want to stay at the Hilton Brighton Metropole the nights before or after the conference, find the best prices here: hilton.com/brightonmet. If you’ve also booked a residential place, please email Mary at info@amosshe.org.uk with your dates, and we’ll make sure you’re in the same hotel room for your entire stay.


Taking part

You have lots of opportunities to get involved at 360 degree thinking. Networking is key to sharing good practice, so make the most of the networking and discovery time in the programme to meet new people and catch up with colleagues.

You can also get involved on social media - keep up with the buzz by following @amosshe_uk on Twitter, and tweet about the conference with #amosshe2017.

If you’re a residential delegate, there’s also time to relax and celebrate your achievements at our evening events. On Wednesday 5 July, take a sunset flight on the British Airways i360 (find out more) and enjoy an Around the World buffet dinner afterwards. On Thursday 6 July join us for a sparkling drinks reception followed by our gala dinner.

Are you feeling lucky? The conference features lots of competitions with great prizes up for grabs - look in your conference brochure for more details.

The AMOSSHE team hopes you find 360 degree thinking inspiring, instructive, engaging - and a lot of fun!


AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.
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