Friday 20th January 2012, 10am-4:30pm

Rembrandt Hotel, Central London

http://www.sarova.com/rembrandt/about/find-us/

AMOSSHE is delighted to present this one-day strategic conference giving insight into evaluating the value and impact of services that support students effectively. The day builds on AMOSSHE's national Value and Impact work, and the toolkit published by AMOSSHE in summer 2011 to widespread acclaim.

Evaluating Student Services is not new, but the Value and Impact approach enables departments to consider evaluation in a new, more holistic way. It asks managers to challenge the status quo and think about the real Value and Impact of their services. What is the worth of what they are doing? What difference is the service making to the individuals? This approach:

• underpins the evidence base for the contribution of Student Support services in HE
• forms part of the continued development of professionalism in the Student Services community and the increasingly strategic approach to the management and delivery of student services
• can lead to demonstrable and practical improvements in Student Services delivery, enhancing student learning, acheivement, retention and success.

'Value and Impact: Why do we do what we do?' draws together lessons from professionals pioneering the value and impact approach and specialists in Lean management and benchmarking practice. By combining a series of keynotes and workshops, the day will provide a valuable opportunity for you to gain the confidence and means to prove and improve the value and impact of what you do.

Confirmed speakers include:

• Dr. Andrew West, Director of Student Services, University of Sheffield and Chair of AMOSSHE
• Andy Shenstone, Director of Education, Capita Consulting
• Andrew Young, Benchmarking Project Manager, Aspect Management (Benchmarking in HE)
• Emma Wilkins, Chair of AMHEC and Director of HR Services, York St. John University

Who should attend?

• Managers of Student Services
• Staff with responsibility for, or interest in, planning
• Staff with responsibility for, or interest in, strategic development
• Value and Impact champions
• Budget holders
• Procurement and finance officers

Outcomes

Participants will:

• Develop their thinking around Value and Impact
• Understand the concept of evaluating Value and Impact from new perspectives
• Consider other professional management practice to effectively evaluate services
• Engage with the national efficiencies agenda from the perspective of improving service design and delivery

To book:

To book onto this event please download and complete the Value and Impact booking form and return it by email to info@amosshe.org.uk. Alternatively fax it to 0207 383 0794 or post it to Tima Moledina, Administrative Officer, AMOSSHE, Fourth Floor, 184-192 Drummond Street, London, NW1 3HP.

Fees:

AMOSSHE named members £185

Delegates not named in their HEI's AMOSSHE membership £225

Non members £255

AUA Members:

AUA members who are not affiliated with AMOSSHE may book for this event at the middle fee tier.  To take advantage of this discount, select 'Special AUA rate' on the booking form and include your AUA membership number.

Terms and Conditions:

Cancellations or substitutions may be subject to a fee, depending on when they are received. Full details of our operating policies including events administration and our cancellation policy are at www.amosshe.org.uk/about/governance/docs