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In the last twelve months, we have heard declarations about the student market, and consumerism in higher education, witnessed another student fee regime change and drafted and submitted Widening Participation and access proposals. There has been extensive debate about meeting the challenges posed by the changing landscape of the HE sector. AMOSSHE members have not only contributed to those discussions but led many. Talk is of great expectations.

AMOSSHE members are often uniquely close to both the issues that affect our students and our institutions. Student Services teams across the UK are already and will continue to be crucial in delivering on expectations about the experience in HE communities. To what extent will those expectations of us be ‘Greater’ and in what ways?

‘Greater expectations’ asks:
• How can we deliver on service level promises and support?
• How do we keep focused on meeting needs as well as expectations?
• How can we really make a difference to the student experience?
• How are we relevant to all students conscious of paying fees?
• How can we deliver and demonstrate value for money?
• What does high quality and value look like?
• How do we equip our departments?
• What do Vice Chancellors want from us?
• What skills do you need?

Confirmed speakers include:

• Professor Malcolm Gillies, Vice Chancellor, London Metropolitan University
• Bill Rammell, Deputy Vice Chancellor, University of Plymouth

• Ewart Wooldridge CBE, Chief Executive, Leadership Foundation for Higher Education

• Stephen Marston, Vice Chancellor, University of Gloucestershire

• Professor Mary Stuart, Vice Chancellor, University of Lincoln

• Professor Steve West, Vice Chancellor, University of the West of England

• David Miller, Head of Marketing, University of Exeter

Keynotes will be delivered alongside a ‘Talking Heads’ session of video contributions specifically prepared for ‘Greater Expectations,’ including from Alan Milburn, UK Government Social Mobility Advisor; Professor Sir Steve Smith, Vice Chancellor & Chief Executive, University of Exeter; and Professor Les Ebdon, Vice Chancellor, University of Bedfordshire.

To Book for Greater Expectations please download and complete the Greater Expectations booking form and return it by email to info@amosshe.org.uk. Alternatively fax it to 0207 383 0794 or post it to Tima Moledina, Administrative Officer, AMOSSHE, Fourth Floor, 184-192 Drummond Street, London, NW1 3HP.

For full details on Greater Expectations, including information to select your workshop choices please download the Programme.

Early Bird rates are now closed.

Bookings received after Friday 27th April, 5pm will be charged the full delegate rate of:

Full Rate:

* Residential bookings include accommodation on Wednesday and Thursday night at the Bristol Marriott Hotel, and all meals (lunch, dinner, breakfast, and coffee breaks) from arrival for Wednesday lunch until departure after lunch on Friday.

** Non Residential bookings do not include accommodation or evening meals. They include coffee breaks and lunch on each day (for the full three day package, the non residential booking includes lunch on Wednesday, Thursday and Friday).

We also have a range of exhibitor packages available for Conference 2012, if you are interested in supporting Greater Expectations please email info@amoshe.org.uk or telephone 020 7380 6633

Terms and Conditions:

Cancellations
or substitutions may be subject to a fee, depending on when they are
received. Full details of our operating policies including events
administration and our cancellation policy are at www.amosshe.org.uk/about/governance/docs
The AMOSSHE conference is not subject to VAT