Project output summary

AMOSSHE was awarded £73,000 from the HEFCE LGM fund towards a national project looking at the value and impact of student services.  The project ran for 15 months, and developed a publicly available toolkit that higher education institutions (HEIs) can use to measure and benchmark their services.  The project has wide sector support from universities and sector bodies such as AHUA, AUA, BUFDG, ECU, GuildHE and the NUS.  UUK has been key in championing the work.

The value and impact project aimed to develop a holistic approach to understanding and evaluating the value and impact of services that support students.  It sought to:
• identify meaningful ways to measure and demonstrate the impact and value of services in HEIs
• develop potential measures and pilot them in at least four HEIs
• produce and disseminate tools and techniques to measure value and impact of services.

Outputs
• include a toolkit offering a basket of approaches to evaluation
• improve universities’ understanding of  the value of their support services
• increase efficiency and professionalism
• improve the quality of services and the student experience

• final report

The timeline for the project was:
• Literature review June 2010
• Development phase July 2010 – September 2010
• Pilot phase October 2010 - February 2011
• Toolkit and final report May 2011
• Dissemination of outputs, and launch events June 2011

Download the toolkit in full (PDF) or visit the interactive value and impact toolkit site.

Continuation Work

Our new Value and Impact Management Support Pack, available to members only.

Slides from Value & Impact Project Officer from our January event, Value & Impact, Why do we do what we do?

Take a look at the latest Value & Impact blog post at http://valueandimpact.wordpress.com/