Value & Impact


Value & Impact

Understanding the value and impact of services that support students

The Value & Impact project aims to develop a holistic approach
to understanding and evaluating the value and impact of services that
support students. It seeks to:

  • Identify meaningful ways to measure and demonstrate the impact and value of services in higher education providers.
  • Develop potential measures and pilot them in at least four higher education providers.
  • Produce and disseminate tools and techniques to measure the value and impact of services.

Project outputs

The project produced many benefits and outputs for use by student services professionals and departments, including:

  • A toolkit offering a basket of approaches to evaluation.
  • Improved understanding of the value of universities’ support services.
  • Increased efficiency and professionalism.
  • Improvements in the quality of services and the student experience.
  • A final report of the project outcomes (PDF, 99.6 KB).

Here's a summary of the project outputs (PDF, 3.72 MB).


How can Value & Impact help me?

You can use the outputs of the Value & Impact project to assess the value and impact of the student services you offer at your higher education provider.

You can use the online toolkit.

You can download the toolkit in full (PDF, 2.66 MB).

AMOSSHE also offers even more Value & Impact support to members. Find out how to continue the work.



AMOSSHE was awarded £73,000 from the HEFCE LGM fund
towards a national project looking at the value and impact of student
services. The project ran for 15 months, and developed a publicly
available toolkit that higher education providers can use to measure and
benchmark their services.

The project has wide sector support from universities and sector bodies such as AHUA, AUA, BUFDG, ECU, GuildHE and the NUS. UUK has been key in championing the work.



The timeline for the project was:


Input from the sector

The Value & Impact project was guided from the outset by a steering group and also a peer support group, composed of student services professionals, AMOSSHE Executive members and other experts from the higher education sector.


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