The Value & Impact project produced many benefits and outputs for use by Student Services professionals and departments. You can use the outputs of the project to assess the value and impact of the Student Services you offer at your higher education provider. Outputs and benefits include:
Here's a summary of the project outputs (PDF 3.8 MB).
Online toolkit | Download toolkit | Project report |
Management support | Value & Impact bank |
About Value & ImpactThe Value & Impact project sought to:
BackgroundAMOSSHE was awarded £73,000 from the HEFCE LGM fund towards a national project looking at the value and impact of Student Services. The project ran for 15 months, and developed a publicly available toolkit that higher education providers can use to measure and benchmark their services. Sector inputThe project was guided from the outset by a steering group and also a peer support group, composed of Student Services professionals, AMOSSHE Executive members and other experts from the higher education sector. Other key endorsing organisations for the Value & Impact project included:
Steering groupThe Value & Impact steering group:
The steering group chair was Professor John Craven, Vice-Chancellor, University of Portsmouth. The project team were:
The steering group met on 1 June 2010, 23 September 2010 and 8 June 2011. Peer support groupThe Value & Impact project was also supported by a team of Student Services and higher education experts, known as the peer support group. This group provided advice and guidance to the project team as required, and commented on the project as it developed. The peer support group:
The peer support group chair was Dr. Andrew West. Andrew is the director of one of the largest higher education Student Services departments in England, and manages the team that developed the holistic toolkit at the University of Sheffield. He has a comprehensive understanding of the different services that support students, management needs within those services, and the ways that different measurements might be applied. AMOSSHE also appointed ten experts from the sector to the peer support group. These were:
Project phasesThe timeline for the project was:
Literature reviewThe Value & Impact literature review reported at the end of June 2010, and presented its initial findings at the AMOSSHE 2010 annual conference on 8 July 2010, in Cardiff. Here are the findings of the literature review:
|