ELLA

ELLA (East London Links with AMOSSHE) was a pilot case study, supported by the JISC Embedding WorkWithIT project, looking at horizon scanning and change management in introducing new technologies to assist with the delivery of support services.

Introducing technology-enhanced services and business processes can have a significant impact on the working practices of front line staff and their day-to-day practices, internal relationships and indeed roles. Like Work-with IT, AMOSSHE recognises that these staff must be fully supported to deliver the sometimes radical changes required of them if new systems are to be successful, and their benefits fully realised.

Overview
Outputs

Overview

Funded by JISC, ELLA explored the 'change management' and 'horizon scanning' elements within the Work-with-IT toolkit, to contribute to the Embedding-with-IT work. ELLA looked at the rollout of a diary system at the University of East London to provide a 'real life' case study of the adoption of a new technology. It was one of six pilots across the UK, each undertaken in partnership with a professional sector body.

ELLA stakeholder analysis and risk register (PDF 27 KB)
ELLA original task analysis (PDF 11 KB)

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ELLA outputs

Project scoping tool (PDF 16 KB)
Project scoping tool - worked example (PDF 22 KB)
Use of Work-withIT framework tool (PDF 23 KB)

Kirstie Adam, the Project Officer at University of East London and Raegan Hiles, Policy and Public Affairs Manager, produced blogs about ELLA, and contributed to the Work-with-IT website.

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AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.
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