Influence and impact: essential skills for Student Services leaders
This continuing professional development event for senior Student Services managers helps you develop key skills to enhance your influence and impact. Take a fresh look at how to improve areas of expertise that are essential to your role, and consider new perspectives to develop the skills you rely on.
AMOSSHE members can find the event resources here:
This event explores three essential skills areas:
- Demonstrating impact - how to use data and evidence to articulate the value and impact of Student Services interventions, in order to gain recognition, raise the profile of your work, and compete for resources.
- Influence - how to engage institutional stakeholders and leadership teams, identify the levers that influence them, and communicate effectively to align your mission to stakeholders’ goals and concerns.
- Developing frameworks and processes - how to ensure that your Student Services policies and associated procedures are consistent and effective, involve the right stakeholders, address the right audiences, adhere to relevant requirements, and remain current.
This event is designed for experienced Student Services leaders, including directors of Student Services overall, and heads of service. Take the opportunity to review and refresh your skills, and build your expertise for taking on new remits.
Location, time and price
This one day event takes place at the Novotel Birmingham Centre
Registration opens at 09:30, and the first session starts at 10:00.
Here are the delegate prices (which include lunch):
- AMOSSHE named member - £170 (log in to access this rate)
- Member colleague (non-member, but an employee of an AMOSSHE member organisation) - £185
- Non-member (individuals, not-for-profit organisations and higher education providers not associated with AMOSSHE) - £215
- Corporate non-member - £255
You don’t need to pay VAT for AMOSSHE events. Before booking, please read our booking terms and conditions.
Programme and speakers
Here's the confirmed agenda for the day.
||Registration and refreshments
||Welcome and context
||Keynote: Simon Wright
Simon Wright (Academic Registrar, Cardiff University, and former AMOSSHE Chair) discusses three key skills areas for Student Services leaders in higher education: the ability to demonstrate the impact of what you do, influence institutional stakeholders, and develop effective and consistent frameworks, policies and processes.
||Workshop: engagement and influence
Nick Smith (Nick Smith Consulting) leads a workshop about engaging institutional stakeholders and leadership teams, identifying the levers that influence them, and communicating effectively to align your mission to stakeholders’ goals and concerns.
||Lunch and networking
||Workshop: demonstrating impact
Levi Pay (Director of Student Services, King's College London) and Therese Reinheimer-Jones (Director, AJ & Associates Ltd) lead a workshop about using data and evidence to articulate the value and impact of Student Services interventions, in order to gain recognition, raise the profile of your work, and compete for resources.
||Break and refreshments
||Workshop: developing frameworks and processes
David Malcolm (Head of Policy and Campaigns, National Union of Students) and Jayne Aldridge (AMOSSHE Chair and Director - Services for Students, Kingston University) lead a workshop about ensuring that your Student Services policies and associated procedures are consistent and effective, involve the right stakeholders, address the right audiences, adhere to relevant requirements, and remain current.
Photo by Michael Goyberg from Pexels