Resilience in higher education

  • 18 May 2018
  • 09:30 - 16:30
  • The Tower Hotel, London
  • 0

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Resilience toolkitResilience in higher education: new tools for Student Services

With support from Unite Students, AMOSSHE has created a resource bank of research, case studies and practical tools to help Student Services professionals develop student and staff resilience to stress, anxiety and similar barriers to achievement and success. Join us to officially launch our Resilience Toolkit and explore the positive, research-based approach to resilience that underpins it.

AMOSSHE members can find the event resources here:

Members only

“Resilience” is a hotly contested concept in higher education, and AMOSSHE takes the stance that this term should not be used to label students with negative judgements or place limitations on their abilities. Instead, AMOSSHE is focusing on what Student Services can do to develop supportive, enabling cultures for students and staff alike – for example, making improvements to physical and social environments, and providing approaches and support to help everyone achieve their potential.

Take the opportunity to engage with the debate about resilience in higher education, explore a positive approach to enabling students and staff to develop resilience, discover resources to help enhance your Student Services work, and find out what your peers from other institutions are doing in this area.

Location, time and price

This one day event takes place at The Tower Hotel, St Katharine's Way, London E1W 1LD.

Registration opens at 09:30, and the first session starts at 09:55.

Here are the delegate prices (which include lunch):

  • AMOSSHE named member - £170 (log in to access this rate)
  • Member colleague (non-member, but an employee of an AMOSSHE member organisation) - £185
  • Non-member (individuals, not-for-profit organisations and higher education providers not associated with AMOSSHE) - £215
  • Corporate non-member - £255

You don’t need to pay VAT for AMOSSHE events. Before booking, please read our booking terms and conditions.

Programme and speakers

Here's the confirmed agenda for the day.

Time Session
09:30 Registration and refreshments
09:55 Welcome and context
Fay Sherrington (AMOSSHE Vice Chair and Director of Student Services, Edge Hill University) and Chris Warrington (AMOSSHE Executive Member and Head of Student Support, University of Leeds)
10:00 “Why do you build me up, Buttercup?” - defining and challenging student resilience rhetoric
Dr Emily McIntosh (Director of Student Life, University of Bolton) explores concepts of, and research about, resilience in higher education, and describes the development of the AMOSSHE / Unite Students Resilience Toolkit.
10:30 Student perspectives on resilience
Izzy Lenga (Vice President Welfare, National Union of Students) discusses the impact of resilience rhetoric on students, and the reactions and perceptions that arise among students as a result.
10:50 Discussion panel
Jenny Shaw (Head of HE and Student Services, Unite Students) and Bradley Powell (SUVP Welfare Coordinator, Bournemouth University Students' Union) join Emily McIntosh and Izzy Lenga for a discussion about resilience in higher education, and what Student Services, student accommodation providers and students’ unions are and can do to enable student success through positive resilience approaches.
11:30 Break and refreshments
11:45 AMOSSHE Insight project work in progress update: resilience course for students in residences
Fiona Shaw (Mind Dorset) and Bradley Powell (SUVP Welfare Coordinator, Bournemouth University Students' Union) outline the progress of Bournemouth University’s AMOSSHE Insight project, which aims to develop a resilience course for students in residences, co-produced with students, based on Mind’s ‘Service Design in Mind’ toolkit.
12:15 Resilience Toolkit resource spotlight: student resilience videos
Julie Waddell (Disability Adviser) and Annette Davidson (Inclusion Manager) from Robert Gordon University discuss the development and impact of videos for students highlighting key resilience skills.
13:00 Lunch and networking
14:00 AMOSSHE Insight project work in progress update: supporting care leavers
Conrad Sackey (Head of Information and Advice, Anglia Ruskin University) outlines the progress of Anglia Ruskin University’s AMOSSHE Insight project, assesses the resilience levels of student care leavers in both university and private accommodation, with the aim of developing a needs-based support package.
14:30 Resilience Toolkit resource spotlight: developing career resilience
Catrin Davies (Careers & Employability Consultant - Learning & Teaching, The Open University) explores a resilience resource that focuses on developing career resilience through an interactive course.

Break and refreshments

15:40 Resilience Toolkit resource spotlight: making mistakes and getting things wrong
Abby Shovlin (Academic Transitions Adviser, University of Edinburgh Institute for Academic Development) discusses a resilience resource that explores the value of making mistakes and getting things wrong in supporting academic experience and performance.
16:30 Finish


AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.
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