More with less?
How can Student Services in higher education do more with less? This professional development event for Student Services leaders in higher education explores how to deliver more with less resource, and get less stressed in the face of more demand.
This is an opportunity to discuss the challenges of more service provision in new contexts, a growing remit, increasing demand for services, and higher expectations of customer service, efficiency and effectiveness. Also, how to maintain team morale when faced with less budget, time, space and staff.
AMOSSHE members can find the event resources here:
All delegates will receive a recording of the event afterwards, as well as any presentations or resources. The recording won't include discussion sessions, workshops, ‘Chatham House rule’ sections or presentation sessions that speakers prefer not to share in this way.
Location, time and price
This online session takes place on Wednesday 18 November 2020 from 09:30 to 12:30 (GMT) using Zoom.
Here are the delegate prices:
- AMOSSHE named member - £59 (log in to access this rate)
- Non-member (other employees of an AMOSSHE member organisation, individuals, not-for-profit and corporate organisations, higher education providers not associated with AMOSSHE) - £99
You don’t need to pay VAT for AMOSSHE events. Before you book to attend, please read our revised booking terms and conditions.
Programme and speakers
This event features a mix of presentations, Q&A, interactive workshops and networking discussion. Here's the programme:
||Welcome and context
Anji Gardiner (AMOSSHE Executive Member and Director of Student Services, University of Hull) and Jayne Aldridge (AMOSSHE Chair and Director for the Student Experience, University of Sussex) outline the context for the event.
||Senior level challenges and their impact on Student Services
Professional services in higher education are constantly being asked to do more, with less. This has only been exacerbated by the COVID-19 pandemic. This session, led by Jeannette Strachan (Principal Consultant) and Joel Arber (Managing Consultant & Group Head of Business Development) from SUMS Consulting, explores how university leaders are wrestling with efficiency challenges without damaging service quality, with hints and tips on how to walk that tightrope with a focus on Student Services.
||Questions and answers with SUMS Consulting.
||Efficiency and effectiveness for Student Services
Kate Dodd (Lead Consultant, AUA Consulting) discusses how Student Services can be more efficient with time and resources in light of shrinking budgets and higher expectations.
||Questions and answers with Kate Dodd.
||Piloting a new approach to increase efficiency: case study
Dave Wilson (Mental Health and Wellbeing Manager, University of Cumbria) discusses piloting a variation of the One At A Time model in a Mental Health and Wellbeing Team. Dave explains how the team used data to compare and contrast the old way of working with the new model. Find out how the project slashed waiting times, reduced staff stress and increased student outcomes, while seeing an increase in referrals with no additional resources.
||Questions and answers with Dave Wilson.
||How to do more with less: workshop
Anji Gardiner and Jayne Aldridge lead a facilitated discussion session to share approaches to delivering more with less, including influence and collaboration within your institution, technology solutions, and external partnerships and resources.
This event is kindly sponsored by:
Photo by Alejandro Alas on Unsplash