Digital poverty in the context of Student Services

  • 22 January 2021
  • 10:30 - 12:00
  • Online

Digital povertyDigital poverty in the context of Student Services

This webinar for Student Services leaders in higher education discusses student digital poverty in the context of Student Services. What does digital poverty mean for different students (access to wifi, equipment, software, skills)? How are different student groups impacted? How can Student Services best support and engage these students? How do we manage student needs and expectations, and change our service models to account for these?

AMOSSHE members can find the event resources here:

Members only

This professional development event explores the various contexts of student digital poverty, shares learning and good practice in response to this emerging Student Services issue, and suggests approaches for the future.

All delegates will receive a recording of the event afterwards, as well as any presentations or resources. The recording won't include discussion sessions, workshops, ‘Chatham House rule’ sections or presentation sessions that speakers prefer not to share in this way.

Location, time and price

This online session takes place on Friday 22 January 2021 from 10:30 to 12:00 (GMT) using Zoom.

Here are the delegate prices:

  • AMOSSHE named member - £29 (log in to access this rate)
  • Non-member (other employees of an AMOSSHE member organisation, individuals, not-for-profit and corporate organisations, higher education providers not associated with AMOSSHE) - £49

You don’t need to pay VAT for AMOSSHE events. AMOSSHE accepts payment by bank transfer or cheque only (no online payments). You have 30 days to pay from the date of the invoice. Before you book to attend, please read our revised booking terms and conditions.

Programme and speakers

This event features a mix of presentations with Q&A. Here's the programme:

Time Session
10:30 Welcome and context
AMOSSHE Executive Members Anji Gardiner (Director of Student Services, University of Hull) and Lesley O'Keeffe (Registrar, Brunel University London) outline the context for the event.
10:35 What does digital poverty mean right now?
Dr Graeme Atherton (Director, NEON - National Education Opportunities Network) outlines how the pandemic has emphasised the issues of digital poverty in higher education, and developed our understanding as a sector about what digital poverty really means. This session explores the different aspects of digital poverty and its impact on different student contexts, to build a picture of what the ‘new normal’ looks like right now.
11:00 Questions and answers with Graeme.
11:05 How are Student Services responding to digital poverty?
Anji Gardiner and Lesley O'Keeffe present the findings of an AMOSSHE member survey about the Student Services sector’s understanding of digital poverty. This session explores how members have responded to the challenges of digital poverty during the pandemic, including what worked and what didn’t, with case studies of good and innovative practice.
11:30 Questions and answers with Anji and Lesley.
11:35 How can we tackle digital poverty going forward?
During the pandemic Student Services have had to think on their feet to meet the challenges of digital poverty. But how can we be more strategic in our approaches going forward, to ensure that good practice and support are embedded, and we can measure the impact of interventions? Jonathan Baldwin (Managing Director - Higher Education, Jisc) discusses these considerations, and how a sector-wide long-term strategy for digital teaching and learning can support the work of Student Services.
11:55 Questions and answers with Jonathan.
12:00 Finish.

Randstad (opens in a new window)

Your data

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