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Leadership and management development priorities report

Several members of the AMOSSHE Executive have been involved in on-going discussions with Ewart Wooldridge, Chief Executive of the Leadership Foundation for Higher Education (LFHE), following the successful Leadership Development continuing professional development event on 18 January 2008. As a result of these discussions, LFHE agreed to fund a scoping exercise for AMOSSHE to determine the leadership development needs within the Student Services professional network and make recommendations on how these might be supported.

LFHE secured a consultant on AMOSSHE’s behalf to undertake this work. The consultant was Susan Chadwick, who has experience in developing the leadership programme for UCISA and SCONUL (information systems and libraries higher education professional networks). The study involved three focus group discussions, which took place in June 2008 in regional network meetings (Yorkshire and Humber, North East, and North West; London and South East and East Anglia), and a series of nine telephone interviews with a range of AMOSSHE colleagues, drawn from a varied profile in terms of type of institution and region.

Following this reseach, Susan Chadwick prepared a report on leadership development priorities for Directors and Heads of Student Services.

As part of the consultation process on the report’s recommendations, the steering group for this project (Raywen Ford, Sally Olohan and Simon Wright) presented an overview of the study at the AMOSSHE conference 2008 in Edinburgh, immediately prior to the annual general meeting on Thursday 17 July. They gathered feedback on:

  • General observations and feedback on the report.
  • Are there any serious omissions in terms of the identified leadership development needs?
  • Comments on the proposed framework for future work. Which of these strands / activities should be given highest priority?
  • Offers of contributions to (a) the development of the framework or (b) consultation group.

Susan Chadwick and the project steering group would like to thank all colleagues who participated in the study.


AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.
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