Value & Impact day, 21 March 2012

21 March 2012 15:42 | Anonymous member (Administrator)

AMOSSHE is delighted to announce a host of new services for AMOSSHE members adopting the Value & Impact management approach. In June 2011, we delivered the Value & Impact Toolkit to widespread sector acclaim.  Today marks the next wave of Value & Impact management support.

Work to assess the Value and Impact of Student Support services is related to three key drivers and benefits:

  • it underpins the evidence base for the contribution of student support services in HE, when the HE student experience is perhaps in sharper focus than ever before;
  • it forms part of the continued development of professionalism in the student services community and the increasingly strategic approach to the management and delivery of student service;
  • it leads to demonstrable and practical improvements in the delivery of student services, so contributing to improved student learning, achievement and success.

New: Value & Impact Bank

The Value & Impact bank (members only), launched today, brings together existing evaluation materials from UK HEIs. It enables managers to consider what is currently available and how they might adapt that for their own evaluations. The Bank also allows members to draw on their tradition of sharing good practice and ideas, and to contribute to this evolving management practice.

Ben Lewis, Vice Chair of AMOSSHE and Head of Student Advisory Services at Cardiff University said:

“The Value & Impact Bank is a vital resource for Student Services managers. It champions the great work already being delivered by AMOSSHE members to fully understand the difference their services make to students, and to act on that learning to improve the student experience. The Value & Impact Bank will be the essential home for holistic evaluation as it develops.”

The Value & Impact Bank is an exclusive resource for AMOSSHE members. It can be accessed by logging into and selecting ‘Members Resources.’

New: Value & Impact Onsite

Feedback from pilot institutions involved in the Value & Impact Project and from colleagues who have considered using the Value & Impact Toolkit has highlighted the difficulties of the initial stages of introducing Value & Impact management. To help overcome these obstacles, AMOSSHE has developed a bespoke CPD offer of masterclasses to be delivered direct to university teams.

Dr. Andrew West, Chair of AMOSSHE and Director of Student Services at the University of Sheffield said:

“We designed Value & Impact Onsite specifically to address the challenges of moving to holistic service evaluation that Student Services across the UK have reported to us. These include addressing staff concerns, skills needs, departmental culture issues, change management, and the opportunity to test and become familiar with the tools and templates from the Value & Impact Toolkit in a safe environment. If these issues sound familiar, Value & Impact Onsite could be invaluable for your department.”

Value & Impact Onsite is available to book from today. Information about the service is at

We will be tweeting from today’s Value & Impact workshop using #amosshevip. Follow us @amosshe_uk to find out more about the new services launched as part of Value & Impact Day, and top tips from the workshop.

AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.
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