Value & Impact Toolkit Management Support Pack launched

16 December 2011 09:42 | Anonymous member (Administrator)

AMOSSHE has today published to members a management support pack to accompany the Value & Impact toolkit. The management support pack is a supplementary resource for managers, bringing together a change and culture management guidance with the value and impact resources. Adopting Value and Impact, across a department or even just within one specific service, is about a change in management approach. The support pack aids managers in introducing and embedding the Value and Impact approach in their teams. Find it here: Management Support Pack (members only).

Work to assess the value and impact of student support services is realted to three key drivers and benefits:

  • It underpins the evidence base for the contribution of student support services in HE, when the HE student experience is perhaps in sharper focus than ever before.
  • It forms part of the continued development of professionalism in the Student Services community and the increasingly strategic approach to the management and delivery of student service.
  • It leads to demonstrable and practical improvements in the delivery of Student Services, so contributing to improved student learning, acheivement and success.

In these stringent times amidst the rhetoric of fees, student experience, widening access and key information, it is essential that managers challenge themselves to understand and address the value and impact of their services.

The pilot experience in the initial Value and Impact Project exposed many challenges for management wishing to adopt the approach. Asking teams to evaluate their services holistically can be daunting. It takes time, asks professions to consider their services and performance in ways they may not have previously considered, and requires tools and skills to be developed and refined. AMOSSHE has responded to these complex challenges by working with Jan Shine, Paullus Consultancy, to create a suite of management support resources and a development programme. The management support pack is the first output from this collaboration.

Dr Andrew West; Chair of AMOSSHE and Director of Student Services at the University of Sheffield said:

"Value and Impact of student services is a rewarding and challenging experience. I am delighted that our recent member survey demonstrates that so many of our members are making use of AMOSSHE's Value and Impact toolkit. Our new management support pack is a great additional resource to help members embed this holistic approach to evaluation."

The management support pack is a members' only resource, and can be accessed by logging in to the members' area of the website. It will be followed with two training days in 2012: a strategic conference 'Value and Impact: why do we do what we do?' on 20 January 2012 and a practical workshop 'Value and Impact: leadership strategy' on 21 March 2012. AMOSSHE is also developing a members' only repository of tools already used in Student Services departments across the UK: further information about this is available from the Value and Impact Project Officer.

AMOSSHE thanks Jan Shine of Paullus Consultancy for her work in developing the Management Support Pack.

The AMOSSHE toolkit is available in two formats: a full PDF and an online resource.

AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.
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