AMOSSHE is delighted to publish the toolkit resulting from its national Value & Impact project. The toolkit contains theoretical and practical guidance for managers looking to understand the value and impact of the services they deliver. In these stringent times amidst the rhetoric of fees, student experience, widening access and key information, it is essential that managers challenge themselves to understand and address the value and impact of their services.
Work to assess the value and impact of student support services is related to three key drivers and benefits:
Dr. Andrew West, Chair of AMOSSHE and Director of Student Services at the University of Sheffield said:
"Value and Impact evaluation represents a rich, reflective process paying strong dividends in terms of improved user understanding, professional learning and service enhancement. The evaluation journey begins here - I wish you well in your travels!"
Professor John Craven, Chair of the Value and Impact Project Steering Group and Vice-Channcellor at the University of Portsmouth said:
"Now more than ever, it is essential that we understand the value that our services add to the student experience, and the impact that high performing services can have. I commend the outcomes of this project to you and look forward to its wide dissemination."
Far from being an end to AMOSSHE’s value and impact work, the toolkit is the first chapter of a significant journey. The project clearly exposed the need for work and change in approach to assessing services, which will represent considerable advances in professionalising the sector and supporting students in the most appropriate way for each institution. The toolkit is neither prescriptive nor a quick fix. The templates it provides should not be used in isolation or without fully considering the assessment context. Every institution and set of services is unique; this resource offers starting materials and concepts that can be adapted by managers to their institutional situation.
AMOSSHE thanks those involved in the project for their support in the past fifteen months. HEFCE’s LGM fund provided seedcorn funding that made this work possible, Universities UK championed the work and provided meeting and launch event space, and several sector wide professional bodies gave welcome advice. The project was guided by a steering group under the steady command of Professor John Craven, and further aided by a peer support group made up of student services professionals from across the UK. The four pilot HEIs, University of Brighton, University of East London, University of Surrey and University of York, committed incredible resource to this work, over and above anything AMOSSHE could have hoped for. Finally, the consultants CHERI were unswerving in their commitment to and tireless pursuit of toolkit materials. The outputs of the Value & Impact Project are truly from the sector and for the sector, as will AMOSSHE’s future work to support value and impact approaches.
The AMOSSHE toolkit is available in two formats: a full PDF and an online resource.
Two formal launch events are taking place: on 9 June 2011 at the University of Sheffield and 13 June 2011 at Woburn House, London. Slides will be on www.amosshe.org.uk in due course.
AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.