Speakers
Presentation
Higher education is navigating significant financial pressures and structural change. Yet, expectations keep increasing for Student Services teams. Leaders find themselves absorbing more with less, keeping business running as usual while managing restructures, new demands, and uncertain futures. When things get tough, the default response is often "we need to be more resilient." But research shows that telling people to toughen up doesn't work. Real resilience comes from connection and feeling we're in it together.
This session challenges the myth of individual resilience and shares a practical coaching toolkit leaders can use to sustain themselves and support their teams through it all. Delegates will explore techniques to approach honest conversations about capacity, create connections when time is limited, and look after themselves so they can look after others.
