Speakers
Kieron Carroll
Workshop
Warwick University launched a project where mature students were at the heart, reimagining a more inclusive, future‑focused higher education landscape.
Working in partnership with student co‑creators, colleagues uncovered four defining themes to shaping the mature student experience: community building, resource visibility, scheduling, and technology confidence. But students didn’t stop at identifying challenges; they drove the solutions. Together, with the Student Experience team, they developed tangible outputs including stronger community‑building opportunities, clearer and more accessible support pathways, enhanced digital guidance, and more flexible approaches to resource access.
This workshop brings the insights to life through an interactive and discussion‑rich format. In small groups, delegates will take part in networking activities designed to spark idea‑sharing, peer learning, and collaborative problem‑solving. There'll be plenty of opportunities to exchange experiences, compare approaches, and build connections with colleagues facing similar sector-wide challenges. We’ll also introduce the new mature student community of practice, led by the University of Warwick.
Delegates will leave with new insights, new connections, and renewed momentum for driving meaningful change for mature students.
Kieron brings over a decade of diverse experience in the higher education sector, having held roles at the University of Southampton, the University of Birmingham, and the University of Warwick. Currently serving as the Student Experience Programme Manager at Warwick, Kieron leads a strategic portfolio of projects dedicated to translating the student voice into tangible, actionable outcomes.
His current initiatives focus on amplifying student representation within Student-Staff Liaison Committees (SSLCs), ensuring campus space design is student-informed, mapping institutional non-academic engagement, and directing tailored user experience projects for specific cohorts. He is deeply committed to fostering a sense of belonging and enjoys building collaborative partnerships across academic departments, the Students' Union, Campus Services, and Professional Services.
:
https://warwick.ac.uk/services/studentexperience/
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kieron-carroll
Georgina is a Student User Experience Officer at the University of Warwick, specialising in inclusive practice, student engagement, and student‑centred service design. She holds a BSc (Hons) in Business Management and a PGCE.
Georgina became a mature student while working at Warwick, an experience that has strongly shaped her commitment to improving support for those balancing study with work, caring responsibilities, or later‑life transitions.
Before joining Warwick, Georgina spent five years in teaching, focusing on inclusive classroom practice and enhancing the overall student experience. In 2025, Georgina moved into the Student Experience & Engagement team as a Student User Experience Officer. She works on student‑centred projects aimed at developing belonging across the institution, and supports the team through data analysis, insight generation and evaluating the impact of institutional events and initiatives.
:
https://warwick.ac.uk/services/studentexperience/
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georgie-pilling-969402311