Speakers
Presentation
What if your student support team had an intelligent assistant that could act, not just advise?
New to AI or Agentic AI? No worries, this session introduces cutting-edge Agentic AI in ServiceNow— transforming the way universities support students. We’ll explore how AI agents, capable of reasoning, planning, and taking autonomous action, can help university support staff reduce administrative burden, streamline case resolution, and enhance the student experience.
You’ll see how this emerging approach moves beyond traditional AI chatbots by embedding intelligent workflows and proactive support tools directly into existing technology. Through real-world use cases and live demonstrations, we’ll show how Agentic AI can support students, flag potential issues and trigger meaningful interventions before a crisis occurs.
This is not a future vision— it's happening now. Whether you're tech-savvy or just AI-curious, this session will leave you inspired and equipped to rethink what’s possible in student support.
