‘To AI or not AI; that was the question’: Gen AI and Student Services

1.45pm – 2.15pm BST, 2 July 2025 ‐ 30 mins

Presentation

In his keynote presentation, Danny Mirza, Lead Consultant for the Talent Team at Coventry University London, will explore the critical challenges facing Student Services such as operational inefficiencies, communication hurdles, and resource constraints. He'll debunk myths about AI risk and he'll explore how Generative AI offers transformative solutions to tackle common concerns about ethics, security, and governance regarding its integration into Student Services.

Danny's presentation will delve into which aspects of Student Services roles can be enhanced through AI augmentation and automation. And during a rapid-fire sprint featuring services journeys and workflows, he'll showcase success stories and demonstrate how various AI applications can be designed and leveraged for everyday Student Services operations. 

The tech-savvy expert will dispel your fears, clarify your misconceptions, and illustrate the impact of GenAI by providing you with evidence-based insights.