Talking the talk: why compassionate communication is a student support 'quick win'

10am – 10.35am GMT, 26 March 2026 ‐ 35 mins

Presentation

This session outlines good practice when implementing compassionate communications. Géraldine Dufour and Pete Quinn will discuss three case studies from providers in England and Wales who have taken on the process that’ll be useful for Student Services and beyond. Delegates will get the opportunity to hear about insights from recent implementations that also includes accounts on the impact of non-compassionate communications in higher education for students and staff. It’ll also highlight practical quick wins that can be immediately implemented.