Presentation
Student wellbeing services are increasingly complex, often comprising multiple specialist teams with different referral routes, thresholds, and data systems. At the University of Exeter, wellbeing services operate as an umbrella for eleven teams, which can confuse students and limit proactivity at entry. To solve the gap, a team set out to build a clearer digital “front door”, a single point of access built through a stepped care framework and driven by meaningful data.
This session shares the journey from siloed processes to a coordinated, data-led access model. Using standardised triage processes, alongside Power BI dashboards to visualise demand, risk, and track onward referrals, learn how the provider re-imagined access and increased evidence-informed decision-making.
Rather than focusing on the technical build, the session explores the critical lessons learned as well as practical insights to align process redesign, develop a data strategy, and instigate cultural change that simplifies the process for students.