AMOSSHE events

Here are the currently scheduled AMOSSHE events.

Before you book for an AMOSSHE event, please read our booking terms and conditions.

Event resources

Find resources and materials (presentations, research, toolkits) from our past events

Members only

    • 08 February 2019
    • 09:30 - 16:30
    • Mercure Holland House, Cardiff

    AMOSSHE winter conferenceData-driven, technology-enabled services for students

    The AMOSSHE winter conference 2019 explores how Student Services leaders in higher education can use data and technology effectively to enhance the student experience, retention and success.

    Through workshops and presentations led by sector leaders, this conference explores topics including:

    • Using data to develop Student Services interventions and demonstrate their impact.
    • Joining up data to create informed, strategic responses.
    • Using technology to deliver services that traditionally have been face-to-face.
    • Monitoring student progress to identify risk and implement proactive support.
    • Developing Student Services processes to respond to the implications of student data.
    • Technology for accessible learning and teaching.
    • How technology can enhance the student experience (for example induction, transitions, wellbeing).
    • Supporting students off-campus (distance learning students, degree apprenticeships, placements).
    • Understanding how students use technology, and their relationship with their own learner analytics.

    Location, time and prices

    This one day conference takes place at the Mercure Cardiff Holland House Hotel, 24 to 26 Newport Road, Cardiff, CF24 0DD.

    Registration opens at 09:00, and the first session starts at 09:30. The conference finishes at 16:30.

    You are welcome to join us for a complimentary drinks reception the night before the conference, from 18:00 to 20:00 on Thursday 7 February 2019. This is an opportunity to network with your fellow delegates and AMOSSHE members in advance of the main event. 

    Here are the delegate prices (which include lunch):

    • AMOSSHE named member - £195 (log in to access this rate)
    • Member colleague (non-member, but an employee of an AMOSSHE member organisation) - £205
    • Non-member (individuals, not-for-profit organisations and higher education providers not associated with AMOSSHE) - £245
    • Corporate non-member - £275

    You don’t need to pay VAT for AMOSSHE events. Before booking, please read our booking terms and conditions.


    Confirmed sessions at the conference include the following:

    • Student Services and learning analytics: today and tomorrow
      What do learning analytics mean for the Student Services mission to enhance the student experience? Sarah Davies (Head of higher education and student experience, Jisc) gives an overview of how learning analytics intersects with the work of Student Services, and discusses its potential for future approaches. Learn about how higher education providers in the UK and internationally are currently using student data and learning analytics to shape interventions for retention and student support. Then look to the future to explore how learner analytics can be extended to support wellbeing and mental health, and focus and enhance many aspects of your Student Services practice.
    • Leveraging an existing app to engage and support students
      This session explores how Student Services can reach and engage students through an app that they’re already using. This year OneVoice (a joint venture between Arrk Group and the National Union of Students) launched their TOTUM app, which enables Students' Unions to engage and support students through national and local student discounts, events, location-based notifications and groups. Next year OneVoice plans to expand the app's functionalities to include ID facilities and finance tools. Students at most UK universities are already using the app, building a data picture to help hone a bespoke experience for each student. In this session Anne Lawson and Jason Welch (OneVoice) explore case studies and ideas about how Student Services and Students' Unions can work together to utilise TOTUM to enhance student support and engagement.
    • Supporting student wellbeing through social media: case study
      Sam Cooke (Student Services Advisor - Health and Wellbeing, University College Birmingham), Ross Loveitt (President, University College Birmingham Guild of Students) and Clare Bradshaw (Executive Manager, UniHealth) present a case study about how one higher education provider worked with a third party to support student wellbeing through social media messaging. Explore how this approach can deliver flexible, personalised 'constantly present' support for students through visual engaging content, in order to promote positive wellbeing and tackle key barriers to student engagement with support services. Learn about the measurable impact of these interventions on student engagement rates and patterns, and how students responded to and engaged with this approach.
    • Using event apps for student induction: case study
      Kirsty MacInnes (Head of Student Enquiries, Advice and Events, Glasgow Caledonian University) presents a case study about using a third party events app to enhance student induction for the last two years. Learn about the advantages, pitfalls and impact of this approach from a Student Services perspective, including how to develop the basic app for your unique needs, how to employ it effectively, the impact in terms of student uptake and engagement, and possible future directions for this approach.
    • Developing a joined-up approach to student wellbeing
      This practical workshop explores how to use learning analytics to support a joined-up approach to student wellbeing across Student Services and academic staff, looking at ethics, data flows and processes. Work with Jisc to explore this area in depth, find out about some suggested approaches to GDPR compliance in this space, and think through how you can make the best use of the data. Review your current processes and how to adapt them to employ rich student data, and help shape Jisc's future work in the process.
    • The development of learning analytics at Nottingham Trent University: case study
      With learner analytics development becoming increasingly important within the higher education sector, and learner metrics becoming more important in the context of the Teaching Excellence Framework, Ed Foster (Student Engagement Manager, Nottingham Trent University) talks through one institution's journey in implementing learner metrics within Student Services. The session looks at how the university has had to adapt processes, particularly for front line staff (especially tutors) referring to student support services, and how this is changing the support process and the challenges that remain.
    • Supporting staff to support students through the use of an online toolkit
      In 2017 AMOSSHE funded a project for the University of the Highlands and Islands to develop a digital toolkit to help staff support students with mental health conditions. This includes a range of resources and information to help encourage staff to engage in students' mental health. The toolkit has been extremely successful for the institution over the past year. This session provides an overview of the toolkit and an update on its development and impact, especially in supporting distance learner students and those on placements, and how this could be replicated within your institution.
    • Engaging students with learning analytics: fears and desires
      Learning analytics promises to enable a more personalised learning environment and empower students to make data-informed decisions during their learning journeys. However, the understanding of learning analytics and the interest in exploiting digital data to support learning varies across stakeholders. The cross-European project SHEILA (Supporting Higher Education to Integrate Learning Analytics) engaged students, teachers and senior managers directly to understand their interests and concerns about learning analytics. Based on the research findings, the SHEILA framework was developed to assist the process of policy and strategy formation in the higher education sector. In this session, Dr Yi-Shan Tsai (University of Edinburgh) highlights the discrepancies in the perceptions of learning analytics among different stakeholders, and how the SHEILA framework can be utilised to enhance the data-driven support for students in higher education.
    • AI the answer? Introducing Deakin Genie, your personal assistant
      Deakin University in Australia has developed its own artificial intelligence software called Deakin Genie: a voice-controlled smartphone app designed to make students feel supported, organised and in control throughout their studies. It's the student’s personal assistant, which provides access to learning resources, an easy way to access the right support staff, 24/7 Q&A service and more. In this session William Confalonieri (Chief Digital Officer, Deakin University) will (virtually) talk you through the development and impact of this new wave of support, exploring how Deakin Genie is responding to student need in a way that reflects students' growing use of technology, and how the data behind it is being utilised to enhance the student experience.
    Look out for more sessions to be announced soon!

    Your data

    AMOSSHE handles your personal data according to our privacy policy. We won't share your personal data with speakers, session leaders or sponsors.


    • 03 July 2019
    • 05 July 2019
    • Hilton Birmingham Metropole

    AMOSSHE national conference 2019AMOSSHE National Conference 2019

    The AMOSSHE National Conference 2019 is the UK’s foremost opportunity for Student Services leaders to share expertise and good practice, develop strategy and skills, and build professional networks.

    Building communities and strengthening collaboration are key themes for the conference, with a focus on evidence-based practice.

    With so much experience and expertise in one place (over 280 Student Services and sector leaders from 150 higher education providers and sector organisations) this is the ideal forum to explore how to develop supportive, productive higher education communities that empower and enable students, and to nurture strong partnerships with peers and colleagues across the sector and beyond.

    The conference features a broad range of insightful sessions, alongside opportunities for networking and celebrating success. This is your time to think big, reach further, and innovate in our shared mission to enhance the student experience.

    So join us at the Hilton Birmingham Metropole in Birmingham, UK from 3 to 5 July 2019 for the flagship event of the Student Services year!

    The call for session proposals will open soon, and booking for the conference will open in spring 2019. Watch this space for more information!

    Call for session proposals

    AMOSSHE wants your proposals for informative and stimulating workshops and presentations that will engage delegates at our National Conference and contribute to everyone’s understanding and professional development. Find out more and submit your proposal here: National Conference 2019: call for session proposals.


     Booking for this conference opens on 1 April 2019 

    The cost of the conference depends on whether the delegate is associated with AMOSSHE. Early bird discounts are available until 15 April 2019.

    AMOSSHE named member
    AMOSSHE member colleague Corporate
    (early bird rate until 15 April 2019)
    £587 £689 £850 £765
    (full price)
    £643 £750 £999 £831
    Three days non-residential
    £444 £520 £650 £576
    Wednesday only
    £133 £163 £250 £194
    Thursday only £240 £281 £370 £316
    Friday only £133 £163 £250 £194

    Residential places are for all three days of the conference, including accommodation for two nights at the conference venue with all meals, and all evening events.

    Non-residential day places include lunch and refreshments only. You can attend the evening events on 3 and 4 July for an extra charge. If you choose not to book a residential place, AMOSSHE can't arrange accommodation for you.

    Non-residential day delegates can attend the evening networking events for an extra charge as follows:

    • Wednesday 3 July (networking meal) - £55
    • Thursday 4 July (gala dinner) - £60

    These events includes dinner, drinks and entertainment.

    You don't need to pay VAT for AMOSSHE events. Before booking, please read our booking terms and conditions.

    Your data

    AMOSSHE handles your personal data according to our privacy policy. We won't share your personal data with speakers, session leaders or sponsors.


AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.
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