Resource library

Universities UK and the National Union of Students letter about tackling hate speech and racism.

This session, led by Charlotte Stewart (Inclusion, Diversity & Disability Manager, Buckinghamshire New University) provided leaders and Student Services colleagues with a concise overview of disability inclusion and practical steps to initiate cultural change within their institutions.

This session, led by Amanda Bloore (Head of Support to Study) and Jimmy Jennings (Senior Academic Coach) from University of Wolverhampton showcased the university's successful endeavour, which has significantly impacted the student experience.

This session by Jenny Clough (Director of Student Services) and Nahida Shabbir (Deputy Director of Student Services - Education) from Manchester Metropolitan University shared recent experiences of the Student Services Executive Group and leadership team in developing a new Student Services strategic plan, which aligns with and delivers university strategies and key performance priorities while prioritising the delivery of collaborative, supportive and accessible services for all students.

This session, led by Sara Murcott (Student Services Manager - Development and Operations) and Gwyn Eanor (Student Support Co-ordinator) from Nottingham Trent University explored the successes and pitfalls in developing, leading, and launching the new service at Nottingham Trent University.

This session, led by Nicole Holt (Director, Student Experience and Support) and Victoria Owen (CRM Student Product Owner) from University of Salford explored strategies for effectively managing such transformative change, aiming to enhance the experiences of both students and staff.

This session, led by Elaine Cordy (Head of Education Support, University of Exeter) provided insights into integrating LEAN techniques for continuous improvement into daily workflows, fostering a unified team approach and ownership, and implementing strategies for recruiting, developing, motivating, and retaining staff members.

This session, led by Kristin Aune (Professor of Sociology of Religion) and Lucy Peacock (Research Fellow) from Coventry University, presented the findings of a two-year study of religion and worldview diversity and interfaith engagement in UK universities, focusing on what universities can do to help students build positive relationships across religion and worldview differences. 

This session, led by Jenny Brown (Quality Assurance and Regulations Manager) and Helen McNeely (Head of Student and Academic Affairs) from Queen’s University Belfast showcased the successful endeavour, which has significantly impacted the student experience.

This session, led by Kim Patrick (Head of Student Support and Residential Life, University of Westminster) and Kristy Robinson (Assistant Head of Student Services - Wellbeing, University of Sunderland in London) explored the importance of clinical thinking beyond conventional clinical contexts, especially given the heightened attention to workplace wellbeing during the pandemic. Incorporating clinical expertise into leadership teams is advantageous for both staff and students.

Anne Marie Graham (Chief Executive, UKCISA - UK Council for International Student Affairs) gave insights about the diversity of the international student body and these students’ expectations of their universities.

Paul Rossi (AMOSSHE Executive Member and Head of Student Advice & Safeguarding Support, University of the Arts London) discussed how the University of the Arts London used user data to interrogate Student Services’ offer for international students, what they learned from this and how these insights have led to changes in services design.

Toby Chelms (Associate Director - Student Wellbeing) and Sarah Jones (Head of Student Life) from the University of Bradford discussed how the University of Bradford’s Student Services approach support for international students.

Benjamin Parsons (Head of Engagement, AMOSSHE) discussed insights from AMOSSHE member research about services supporting international students, including challenges and initiatives.

Haleema Masud (Policy Adviser, UCAS - Universities and Colleges Admissions Service) discussed the findings of new research about the experiences of Chinese students studying in the UK, focusing on their experiences of transitioning and integrating in the UK.

Case study of the University of Central Lancashire’s fitness / support to study policy and process review.

Case study of the University of Bath’s fitness / support to study policy and process review.

Case study of the University of Law’s fitness / support to study policy and process review.

AMOSSHE conducted a member survey in January / February 2023 to learn about member organisations’ careers and employability services.