This session brings evidence from Jisc’s student and staff research, along with insights from Jisc’s AI impact workshops, to explore how AI is actually being used, where concerns remain, and what is genuinely changing in practice.
This session demonstrate how a focused, knowledge-based approach enables 24/7 support for routine enquiries while maintaining specialist staff involvement for more complex needs.
The session reflects on good practice and the challenges that persist and the emerging ones as higher education institutions adapt their ways of working since the publication of the EHRC advice note.
This session covers key questions, topics, and challenges that arise when developing dedicated policies or guidance statements, as well as examples of adjustments at important points in the student's journey.
This session explores good practice in implementing compassionate communications, drawing on case studies from providers in England and Wales, with insights on impact and practical quick wins for Student Services and beyond.
This session explores how the University of Staffordshire built a centralised and more responsive student support model using data and frontline insight.
This session provided participants with an opportunity to openly share their honest experiences, challenges and successes that arise within busy teams.
This session demonstrates how an AI-powered chatbot can support student enquiries by highlighting governance, risk management, and strategies for handling sensitive disclosures.
This session examines how a practical coaching toolkit can help leaders sustain themselves, support their teams, and navigate challenging conversations in a high-pressure environment.
This session highlights how a personalised employment pathway can guide students through self-awareness, career exploration, and professional positioning to clarify their opportunities and ambitions.
This session shares how a self-directed student community can foster leadership, democratic decision-making, and a sense of belonging that supports wellbeing and academic success.
This session explores how a pre-arrival academic questionnaire can uncover student concerns, challenge assumptions, and inform practice to improve student success and meet regulatory requirements.
This session explores how a co-created online Wellbeing Welcome conference can ease student transition by providing practical information and support before arrival.
This session explores how a scalable Student Success Centre model can shift academic skills support into holistic provision that strengthens belonging from the point of entry.
This session rethinks professional development through more accessible credentials, flexible formats and stronger cross-border collaboration across Europe.
This session addresses how repositioning student wellbeing as a core academic outcome, shaped by curriculum design, pedagogy and campus culture, can dismantle structural barriers and embed support within the heart of the academic experience.
This session explores how Student Services and Affairs professionals can harness European policy priorities and cross-border collaboration to build comparative, evidence-based research that elevates the visibility and recognition of their work across Europe.
This session looks into how a solid understanding of research into traumatic memory and trauma stress responses can inform a more compassionate and successful approach to addressing sexual misconduct.
This session draws on guidance from the recent results of the Office for Students' sexual misconduct survey and other work to give an overview of what's happening the sector at the moment.
This session shares a programme that uses innovative, accessible and novel methods to build sexual violence literacy and intervention skills for more than 16,000 current and prospective students, staff, and community members annually.
This session outline's their provider's approach to ensure a compassionate and coordinated response in the advent of a student death by sharing how they've refined their approach.
This session provides an overview of some key legal, procedural and practical considerations that arise for higher education providers when dealing with a student death, including by suspected suicide.
In this session, Bath Spa University explored how their Disability Service raised the bar for inclusive teaching and learning practice by tackling the challenges of significantly increased numbers of students with individualised reasonable adjustment plans.
In this session, Howden showcased Lancaster University’s transformation of its Student Counselling Service into a Student Mental Health Service using single session therapy.
In this session, Uwill explored the unique mental health and wellbeing needs of the new generation of UK university students with a focus on out of hours and crisis support.
In this session, Epigeum explored their collaborative model for creating meaningful online training on harassment and sexual misconduct, aligned with Office for Students Condition E6 requirements.
