AMOSSHE events

Here are the currently scheduled AMOSSHE events.

Before you book for an AMOSSHE event, please read our booking terms and conditions.

Event resources

Find resources and materials (presentations, research, toolkits) from our past events

Members only

    • 09 February 2018
    • 09:30 - 17:00
    • DoubleTree by Hilton Hotel Bristol City Centre
    • 57

    AMOSSHE winter conferenceBuilding belonging: the role and impact of residences on student success

    The AMOSSHE winter conference 2018 explores how Student Services and colleagues can develop engaging, supportive residential environments, which encourage a sense of belonging and contribute to student success. Build your expertise through three key perspectives, focusing on students who live in university accommodation:

    • Induction and transition – building engagement and a sense of belonging at key transitions in residences.
    • Creating safe, supportive living environments that enhance the residential experience and foster student success.
    • Crisis management – dealing with challenges and crises in residences to ensure that the whole community is supported.

    Location, time and price

    This one day event takes place at the DoubleTree by Hilton Hotel Bristol City Centre. If you're planning to stay at the hotel, you can find the best rates by booking online with the hotel directly.

    Registration opens at 09:30, and the first session starts at 10:00.

    Here are the delegate prices (which include lunch):

    • AMOSSHE named member - £195 (log in to access this rate)
    • Member colleague (non-member, but an employee of an AMOSSHE member organisation) - £205
    • Non-member (individuals, not-for-profit organisations and higher education providers not associated with AMOSSHE) - £245
    • Corporate non-member - £275

    You don’t need to pay VAT for AMOSSHE events. Before booking, please read our booking terms and conditions.


    Liz Thomas (Director, Liz Thomas Associates Ltd) will open the conference as the first keynote speaker. Liz researches and writes about widening participation, student retention and success and learning and teaching, and is an expert member of the Teaching Excellence Framework panel. Liz is the author and editor of over ten books, and many journal articles, reports, briefings and practice guides. Current research projects include: Understanding a whole institution approach to widening participation, commissioned by the Office for Fair Access in 2017, and Creating an evaluation framework for student engagement, commissioned by the National Union of Students in 2016.

    Confirmed sessions at the conference include:

    • From residence life to real life - this workshop explores how to nurture student success in a shared living environment, through a focus on establishing "community", supporting student-resident transitions from home to the private sector, and providing a safe and nurturing learning environment. Explore initiatives for student arrivals, establishing and maintaining engagement, skills development and professional advice services, and how your strategy can support student transitions, resilience and success (Donny McCormick, Senior Accommodation Officer (Student Experience and Wellbeing), Edinburgh Napier University).
    • Building a community from a diverse residential portfolio - this presentation discusses how to develop a collaborative platform to build student communities and deliver services across a diverse residential portfolio. Explore the challenges and opportunities of working with multiple private accommodation partners and internal stakeholders, and learn about specific social, wellbeing and skills development initiatives that a truly collaborative platform makes possible (Robin Walsh, Residential Services Manager, Bournemouth University).
    • Collaboration and shared ownership for student welfare and averting crises in residences - this presentation explores how Student Support and Accommodation Services can work closely to enhance the support model for students facing difficulties in residences. Discover an approach to maximising the student experience and averting crises as quickly as possible, through a shared understanding of the importance of collaboration, information sharing, regular dialogue, rapid incident response frameworks, joint training and skills development, and creating an open, transparent relationship between teams (Jill Stevenson, Head of Student Support Services, and Sandy Gillone, Head of Operations / Deputy Head of Accommodation Services, University of Stirling).
    • Transition, retention and the truth of student life in accommodation - this presentation focuses on understanding how students live, think and feel on campus, and what relationship their residential experience has to their overall time at university, and the impact on Teaching Excellence Framework metrics including retention. Bringing together research with over 1,000 students and what Campuslife’s intrepid reporter Tom White learned when he went back to live in student halls, the session discusses what life is really like for students. Explore key points of transition, and initiatives that can support a positive student experience in halls of residence (Tom White, Marketing Director, Campuslife and StudentCom, and Simon Horniblow, Managing Director, Campuslife).
    • Your home away from home: building community and supporting students’ mental health - this presentation discusses how an award-winning residence life programme is creating an inclusive community that welcomes and supports all students, helping them settle in, form friendships, and make the most of their university experience. Explore the roles of staff wardens, and student Resident Assistants whose priority is to welcome and support residents throughout the year with events and advice. Also, learn about community building and mental health support initiatives that develop a sense of belonging (Cheryl Hutton, Senior Residence Life Coordinator, The University of Edinburgh).
    • Skills for sorting it out: stepping up to address bullying, harassment and conflict in residences - this workshop explores a government-funded project to tackle gender-based violence and hate crime by promoting a culture of dignity, respect, and inclusive citizenship. Discuss initiatives in residences such as consent campaigns, training for managing disclosures of sexual violence, and collaboration with Students’ Unions and third parties. Develop ways to use housemate agreements to introduce students to conflict resolution skills, share your own experiences of tackling conflict, bullying and harassment, and discuss ways to facilitate an environment that supports every resident’s right to security, safety and a sense of belonging (Denise Meyer, Head of Wellbeing, University of Portsmouth, and Joanne Gale-Chambers, Advice Coordinator, University of Portsmouth Students' Union).
    • Pro-active, responsive, coherent approaches for creating safe, supportive living environments - ensuring students are supported and safe in their living environment is a crucial component of the student experience. This presentation explores how students can best be supported in their accommodation in a way that is pro-active, responsive and coherent. The session focuses on examples of practice used at Loughborough University, as well as highlighting some of the key challenges facing institutions in this area (Manuel Alonso, Director of Student Services, Loughborough University).
    • Critical incident and behaviour management - this practical, scenario-based workshop explores the challenges faced by students and staff when confronted by students in mental distress and/or engaging in anti-social behaviour whilst living in university-managed accommodation. Discover a systemic, evidence-based approach to planning for critical incidents, managing the incident or behaviour as it occurs and debriefing all of those affected in the aftermath. Also, consider legal and moral duties, and gain an insight into the legal issues related to duty of care, NTQs and “fit to sit” policies or processes ((Christopher Tucker, Head of Campus and Residential Support, University of Sussex, and Siân Jones-Davies, Senior Associate, Eversheds Sutherland).

    Call for posters

    We're trying something new at the 2018 winter conference. We're creating a space for you to showcase your good practice, innovative ideas, and success stories by presenting a poster that summarises your work and achievements. Find out more here: Winter conference 2018: call for posters.


    • 02 March 2018
    • 09:30 - 16:00
    • Grand Central Hotel, Glasgow
    • 40

    My Student Services“My” Student Services: making services accessible for all students

    This one day event explores how Student Services can more effectively engage students from different racial, cultural and minority groups, so that these students feel comfortable and included when accessing services. Consider how to design your services to account for competing equalities priorities, and how to recognise and correct unconscious biases that impact your initiatives and staff attitudes.

    Location, time and price

    This one day event takes place at the Grand Central Hotel, Glasgow.

    Registration opens at 09:30, and the first session starts at 10:00.

    Here are the delegate prices (which include lunch):

    • AMOSSHE named member - £170 (log in to access this rate)
    • Member colleague (non-member, but an employee of an AMOSSHE member organisation) - £185
    • Non-member (individuals, not-for-profit organisations and higher education providers not associated with AMOSSHE) - £215
    • Corporate non-member - £255

    You don’t need to pay VAT for AMOSSHE events. Before booking, please read our booking terms and conditions.

    Confirmed speakers

    Workshop leaders at the event include:

    • Marianne Lemond (Student Experience and Equalities Manager) and Jo Tomlinson (Counselling and Wellbeing Manager, University of Brighton) exploring unconscious bias training for professional and academic staff, and students.
    • Jess Moody (Senior Policy Adviser, Equality Challenge Unit) discussing how to ensure that students of different faiths and cultures feel comfortable accessing your services, and feel that services are safe spaces for them. 
    • Rotimi Akinsete (Director of Wellbeing, University of Surrey) exploring how to identify student groups who are not accessing services, the conscious or unconscious barriers that deter them, and designing more inclusive and engaging services.

    Photo by Giulia Bertelli on Unsplash

    • 04 July 2018
    • 06 July 2018
    • Hilton Liverpool City Centre

    AMOSSHE national conference 2018Shaping Futures: AMOSSHE national conference 2018

    The AMOSSHE national conference 2018 explores future directions for Student Services in higher education: how we can enable student success by being proactive, collaborative, and far-sighted.

    During the 25 years since AMOSSHE was founded, the Student Services mission has moved to the heart of university life. Key approaches now include considering the whole student experience, anticipating change, and developing inclusive, connected learning communities that enhance as well as support student achievement. This conference is an opportunity to explore how Student Services can develop influence, innovations and strategies to shape futures.

    The AMOSSHE national conference is the largest annual gathering of Student Services leaders in the UK higher education sector, and the keystone of AMOSSHE’s continuing professional development offering.

    The conference takes place between Wednesday 4 July and Friday 6 July 2018 at the Hilton Liverpool City Centre hotel in Liverpool, England.

    Call for session proposals

    We want your proposals for informative and stimulating workshops or presentations that will engage delegates and contribute to everyone’s understanding and professional development. The deadline to submit a session proposal is 17:00 on Friday 16 February 2018.

    Find out more here: National conference 2018: call for proposals.

     Watch this space for more information about the conference, coming soon! 


AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.
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