The Value & Impact project produced many benefits and outputs for use by Student Services professionals and departments. You can use the outputs of the project to assess the value and impact of the Student Services you offer at your higher education provider. Outputs and benefits include:
Here's a summary of the project outputs (PDF 3.8 MB).
The Value & Impact project sought to:
AMOSSHE was awarded £73,000 from the HEFCE LGM fund towards a national project looking at the value and impact of Student Services. The project ran for 15 months, and developed a publicly available toolkit that higher education providers can use to measure and benchmark their services.
The project was guided from the outset by a steering group and also a peer support group, composed of Student Services professionals, AMOSSHE Executive members and other experts from the higher education sector. Other key endorsing organisations for the Value & Impact project included:
The Value & Impact steering group:
The steering group chair was Professor John Craven, Vice-Chancellor, University of Portsmouth. The project team were:
The steering group met on 1 June 2010, 23 September 2010 and 8 June 2011.
Peer support group
The Value & Impact project was also supported by a team of Student Services and higher education experts, known as the peer support group. This group provided advice and guidance to the project team as required, and commented on the project as it developed. The peer support group:
The peer support group chair was Dr. Andrew West. Andrew is the director of one of the largest higher education Student Services departments in England, and manages the team that developed the holistic toolkit at the University of Sheffield. He has a comprehensive understanding of the different services that support students, management needs within those services, and the ways that different measurements might be applied.
AMOSSHE also appointed ten experts from the sector to the peer support group. These were:
The timeline for the project was:
The Value & Impact literature review reported at the end of June 2010, and presented its initial findings at the AMOSSHE 2010 annual conference on 8 July 2010, in Cardiff. Here are the findings of the literature review:
Four English higher education providers were selected to pilot the suggested value and impact tools from October 2010 to February 2011. The aim of this fieldwork was to collate information and develop case studies of 'proven’ tools that can be used to inform the sector’s understanding of the impact and value of services that support students.
The four pilot higher education providers who tested and further developed tools for the Value & Impact toolkit were:
The services tested at one or more of the pilot higher education providers:
The higher education providers taking part in the pilots did the following:
"We are more focused on what impact actually is – and we are starting to use this much more frequently when discussing future plans. As a result staff are increasingly thinking about this more strategically."
University of East London
"All study areas consider the pilot to have been a valuable and worthwhile use of time and resource."
University of Surrey
"We have learnt a number of valuable lessons and now have useful tools to adapt, develop and embed into routine evaluations of our work in the future."
University of York
"We will need to continue explaining that measuring impact helps us to be more effective and efficient in deploying our scarce resources where there is the greatest affect."
University of Brighton