25 Nov 2025

How to choose the right crisis support solution?

As student mental health needs and crisises continue to rise, effective crisis support has become one of the most critical elements of any university’s wellbeing strategy.

This is especially important as we prepare for the holiday season because students' needs do not end when the term ends. 42% of university students have had suicidal ideation (UK Student Mental Health Report), with UK’s National review on suicide prevention earlier this year recommending a review of support for those at risk especially out of hours.  

When assessing options for 24/7/365 crisis support, how can leaders truly know which services offer the safety, quality, and responsiveness students deserve? Uwill’s recent blog explores three essential questions every institution should ask before selecting a crisis support solution. It highlights the key factors that can make the difference between an adequate response and a life-changing intervention - from the importance of the speed of access, to the quality of care, to follow-up. Whether you’re reviewing your current provision, planning for the next academic year, or simply wanting to stay informed about emerging best practice, this piece offers a clear, practical framework for evaluating and shaping crisis support. The article was written by Erin Andrews, Uwill’s Director, Clinical Affairs and creator of Uhelp, Uwill’s pioneering crisis support solution which supports more than 500+ institutions globally and has been recognised globally as the safest, fastest support for students in crisis.


 About Uwill: Uwill is the award-winning, innovative leader in student mental health globally, recognised as the only UK solution to offer immediate, inclusive and specialised counselling and crisis support 24/7/365 for students and staff. To find out more, visit www.uwill.com/uk.