Student Support Report 2026: why 1:1 human connection remains the anchor for student retention

Between rapid AI adoption, shifting policies, and growing campus pressures, student services teams are managing more complex demands than ever. We know the AMOSSHE community is deeply committed to promoting excellence, inclusivity, and sustainable student support across the higher education sector. To help bring fresh, evidence-based research to your practice, we are sharing our latest annual publication the Randstad Student Support Report 2026.

We listened to 1,126 disabled and neurodivergent students across more than 200 UK higher education institutions. They shared candid experiences on managing academic stress, safeguarding their wellbeing, and preparing for the world of work.

The key takeaway? While technology opens new doors, high-quality, 1:1 specialist support remains the irreplaceable anchor for student confidence, retention, and progression. Genuine human connection isn't just helpful, it’s essential.

We’re here to partner with you in turning these insights into actionable strategies for your campus. Visit our report page to download the full report and watch our Regional Director, Anna Pylypczuk, discuss what these findings mean for the future of student support.