Our resources

Our resources include guidance and toolkits that we’ve developed or collaborated with other sector experts to create. These are informed by research and practical application to make a positive impact for our students. Our scope of interest is extensive and encompasses complex issues and delicate topics such as protocols and guidelines related to student death, emergency contacts and more.

Featured resources

Collective responsibility, collective action to prevent student suicide

Guidance for the higher education sector to reduce risk and restrict access to means of student suicide.

Student Mental Health Evidence Hub

Information and guidance about how to improve student mental health support.

Value and Impact

The Value and Impact project aimed to develop a holistic approach to understanding and evaluating the value and impact of services that support students.

We’ve collected a variety of resources shared by members to promote knowledge-sharing, which helps anticipate organisational needs and provides tangible trends within the sector. These resources include:

• Expertise shared at our professional development events, where Student Services leaders outline their approaches, the challenges they’ve encountered and the solutions they’ve developed. Explore our event resources.
• Shared policies, protocols and guidelines related to everything from emotional therapy animals to safeguarding, mental health and more, showing how different providers handle complex issues and student needs. Explore our shared resources.
• Shared job descriptions grouped by services such as chaplaincy, counselling, disability support, and more to help you create detailed job descriptions for new roles within your team. Explore our shared job descriptions.
• Shared organisational charts as tools to compare and guide team restructuring and planning. Explore our organisational charts. 

Featured resources

Members only

Running in-house out of hours support: case study

This case study session explores the Leeds Trinity University out of hours support model.

Members only

Beyond the chatbot: transforming student support with AI

In this session AMOSSHE and Galvia AI explore case studies from three higher education providers at different stages of their AI journey.

Members only

Supporting disabled students: updating our approach

This presentation discusses how models of disability have shaped disabled student support, and updating our thinking about disability services.

We provide detailed case studies to advise your work. Our case studies provide real-world examples and insights into effective practices, allowing you to evaluate different approaches, integrate solutions, and anticipate potential challenges.

We’re here to help you navigate policy updates. We break down regulations, guidance and legislation and explain what they mean for Student Services, making it easier for you to understand and use the information in your role.

Featured resources

Members only

How to CREATE an inclusive effective mental health and wellbeing strategy

In this session, the Charlie Waller Trust introduced the updated CREATE mental health policy toolkit.

Members only

How can we make reasonable adjustments the exception not the rule?

In this session, Bath Spa University explored how their Disability Service raised the bar for inclusive teaching and learning practice by tackling the challenges of significantly increased numbers of students with individualised reasonable adjustment plans. 

Members only

The rise of Agentic AI: a new era for student support

In this session, ServiceNow introduced Agentic AI, showing how autonomous AI assistants can transform student support.

We frequently conduct research by surveying our member organisations to gain insights into the scale and scope of Student Services, as well as looking into emerging topics within the sector. We publish our findings exclusively for our members and highlight how they can influence your work.

Some of research includes:

• Topical member research exploring current issues affecting the sector, leveraging our in-house expertise to produce impactful studies. We analyse challenges and trends shaping Student Services, ensuring our findings and their implications are directly relevant to your work.
• Benchmarking data for various aspects of Student Services, giving you access to detailed information from other higher education providers about the scale and scope of their services. This helps you consider different delivery methods, evaluation measures, and potential changes for your service provision.

Featured resources

Members only

Student Services benchmarking 2023: international student support

AMOSSHE member research about support for international students.

Members only

Student Services pulse survey 2024: University Mental Health Charter

AMOSSHE member feedback about the University Mental Health Charter.

Members only

Student Services benchmarking 2022: wellbeing, mental health and counselling

AMOSSHE member research about wellbeing, mental health and counselling services.

If you’re an AMOSSHE member you get a weekly newsletter to your inbox about Student Services news, research, policy changes, guidance and opportunities you need. This also includes invitations to tender for sector evaluations, grants for pilot projects and research, upcoming events, and job vacancies. It’s an invaluable resource for any Student Services leader.

Our updates are tailored to your interests and include feedback from sector events, briefings from a range of advisory committees, and concise summaries of reports and policy updates, so that you get the most relevant information for your role.  

We make sure the information we share is digestible and comprehensible for you to understand how it impacts your work and the students you support. Our team carefully reviews each item to make sure it’s relevant to you. We summarise the content and include a link so you can dive deeper, if interested.

You can tailor your preferences to ensure you only get the updates that intertest you.

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