Thursday 26 March
9am – 9.10am
Welcome and context

Presentation

9.10am – 10am
Accountability in Student Services practice

Presentation

10am – 10.35am
Talking the talk: why compassionate communication is a student support 'quick win'

Presentation

10.35am – 10.45am
Break

Break

10.45am – 11.15am
An institutional perspective of embedding compassionate communications

Presentation

11.15am – 11.45am
Discussion groups

Discussion

11.45am – 11.55am
Break

Break

11.55am – 12.25pm
Starting from scratch: implementing a casework management system

Presentation

12.25pm – 12.55pm
Prediction to practice: delivering an outcomes-driven student support model

Presentation

12.55pm – 1pm
Final words

Presentation