Here's the latest news from AMOSSHE, The Student Services Organisation.
At last month's AMOSSHE Annual General Meeting, Helen McNeely (AMOSSHE Vice Chair Operations) announced the results of our recent Executive elections. Every year six roles become available on the AMOSSHE Executive Committee, and members have the opportunity to nominate themselves to join the team. The final candidates were chosen by a membership ballot.
The elected members, who will serve for the 2021 to 2023 term of office, are as follows:
Also, four Executive Members were elected for a two year term:
In addition, three more Executive Member roles have become available for one year, due to other Executive members leaving or changing roles. So three more Executive Members were elected for the 2021/22 academic year:
Helen was joined by her Executive colleagues and members in welcoming all the new members to the Executive team. Find out more about the new Executive Committee.
The Executive team also gave their thanks to Jayne Aldridge, who has left her role as Chair, Fay Sherrington, who has left her role as Vice Chair, and also Rotimi Akinsete, Anji Gardiner and Lesley O'Keeffe, who have left the Executive as well. Many thanks to them for all their hard work and dedication to AMOSSHE over many years!
Here are the nomination statements from everyone who takes a role on the AMOSSHE Executive this year. These are personal statements about their intentions and why they're right for the roles:
Jill Stevenson (Dean of Equality, Diversity & Inclusion and Director of Student Services, University of Stirling) takes the role of AMOSSHE Chair. Here’s Jill’s nomination statement.
Over the past four years as a committed and dedicated member of the AMOSSHE Executive Committee, I have invested passionately in enabling and empowering our members to deliver maximum impact and a world class student experience across our universities. I believe I have contributed significantly to AMOSSHE and that, as Chair, I can drive further transformation in collaboration with our members and partners to position the student experience and Student Services at the top of the agenda for university leaders, policy makers, funders, and regulators. During my time on the AMOSSHE Executive Committee, I have:
As AMOSSHE Chair, I will use my platform, influence, and leadership skills to:
I will dedicate strong vision, great passion and energy, coupled with 13 years of experience in higher education, latterly as Director of Student Services and Dean of Equality, Diversity and Inclusion. I believe in the power of strong collaboration and an inclusive approach in all that I do. It would be a true privilege to lead our organisation and work in partnership with all our members to make a lasting, life-changing impact on the lives of the students we serve.
Simon Lee (Deputy Director, Resilience, Sport and Wellbeing, Teesside University) takes the role of AMOSSHE Vice Chair. Here’s Simon’s nomination statement.
I am currently a member of the AMOSSHE Executive Committee having been appointed in 2018 and I would relish the chance to step up into the Vice Chair position and continue to work alongside my colleagues to support the development and recognition of the great work of Student Services.
Since joining the Executive, I have embraced both the challenges and opportunities that being part of the committee offers, working hard to promote the development of AMOSSHE and our profession. Examples include:
My day job is Deputy Director - Student and Library Services at Teesside University, where I lead a range of key student support functions, including mental health, student welfare, sport, and our multi-faith chaplaincy. I enjoy tackling the more challenging issues facing Student Services, having researched the management of multi-faith spaces for AMOSSHE, and I am the Chair of the North East Regional Prevent Group. I hope to continue and build on this work if elected Vice Chair.
Having been an elected member of the Executive Committee for three years I feel ready to step up into the Vice Chair role as I understand AMOSSHE, the needs of our members and how we as an organisation need to respond. I have a range of leadership experience, which I believe equips me well, including chairing regional and national committees and events as well as AMOSSHE's work around international engagement.
My priorities for the Vice Chair role are to:
Emma Bales (Director of Student Services, University of Cumbria) takes the role of AMOSSHE Executive Member for two years. Here’s Emma’s nomination statement.
Having worked in higher education student support services for over 18 years, I am currently the Director of Student Services at the University of Cumbria (UoC), which is a role I have held for the last 12 months. I am keen to widen my engagement with the sector through actively contributing to the ongoing development of AMOSSHE to support its members, the sector and the student experience.
I firmly believe in the transformative effect of higher education through raising aspirations and through the provision of excellent, accessible, impactful support.
I am passionate about the student experience and committed to the delivery of high quality student support. Following my disengagement with higher education at the age of 18, whilst working at UoC I have been supported to complete a part-time MBA and a PGDip in HRM as a mature student with a young family. As such I have an understanding of, and empathy with, the pressures many students across the sector face.
I have been fortunate in my career to date to develop knowledge and experience which I hope would be of benefit to the AMOSSHE Executive Committee. I have served as the Staff Director on the UoC board since 2013. Outside of work I am a member of the Board of Trustees for St John's Hospice North Lancashire and South Lakes. Through these roles I have gained valuable knowledge, skills and experience in relation to organisational governance and the role of a (non-executive) Director or Trustee.
AMOSSHE's vision, mission and values resonate strongly with me, reflecting my own values and my leadership approach. Therefore, if I were successful in this application, I would consider it a privilege to join the AMOSSHE Executive Committee and support AMOSSHE in representing Student Services in the sector.
Craig Best (Deputy Director Student Support Services, The University of Sheffield) takes the role of AMOSSHE Executive Member for two years. Here’s Craig’s nomination statement.
Joining a new university at the start of the pandemic and working remotely was challenging and, at times, isolating. However, it showed me the real importance of connections and the essential need for collaboration and opportunities to share our frustrations and worries, and importantly an environment that enables us to map out a way forward. AMOSSHE has and continues to be that space for us all, and I have personally found it invaluable during the last 12 months.
I would welcome the opportunity to be an Executive Member, to learn more about our sector and contribute to the work of AMOSSHE's priorities. I am keen to support the work already underway in establishing a dynamic and integrated movement by enhancing our approach to collaboration and membership engagement through providing more accessible opportunities to equip ourselves and others with the tools and skills to embrace the future of student support.
My broad experience in Student Services and appreciation of the unique value proposition these services provide at all stages of the student lifecycle hopefully gives me the skills and knowledge to be part of your next Executive Committee. My career has focused on enhancing the student experience and equipping colleagues to provide the best support they can.
Working in partnership has been key to this success and delivering on innovative technological solutions, such as student engagement dashboards, to bringing teams together to ensure appropriate end-to-end support and providing "how-to" and "what works" guides that can translate across organisations and teams.
AMOSSHE is our organisation, and I honestly believe you get out what you put in. So I would love to volunteer my time and experience to ensure that AMOSSHE works in the best way to support our members and drive forward our aim to be a values-based movement of Student Services leaders.
Sarah Cavendish (Head of Student Support Services, University of Leicester) takes the role of AMOSSHE Executive Member for two years. Here’s Sarah’s nomination statement.
Since joining Leicester in 2018, I have been in awe of AMOSSHE and its work. I have personally appreciated the support and professional sharing of experiences through the AMOSSHE community - this has never been more important!
I am keen to be elected to the Executive Committee of AMOSSHE as I believe Student Services' voice has much to say, and is very much the heart of the student experience and success within higher education. I believe I have a unique set of skills and professional background to offer the Executive team.
My professional life as an occupational therapist has given me a unique understanding of the importance of 'occupation' = what we do, and the impact on our lives. This is a principle at the heart of supporting students' engagement in education and learning, and wider student experience. In addition, mental health is an intrinsic component to my career, due to spending the majority of my clinical practice in forensic psychiatry. This has been invaluable to understanding the mental health needs of the student population.
On moving into academia I have gained an acute appreciation of the issues facing academics in supporting students, and the key role of Student Services. I then moved into professional services and organisational / population health and wellbeing, which has given me a fantastic grounding of social models to support health and wellbeing in large populations.
There are a number of challenges within higher education currently, that I am keen to support AMOSSHE progressing its voice in: safeguarding, mental health, sexual violence, suicide prevention and service standards. I believe my ambition, experience and unique professional background make me an ideal candidate for election to the AMOSSHE Executive Committee.
Claire Slater (Director of Student Life and Wellbeing, University of Bristol) takes the role of AMOSSHE Executive Member for two years. Here’s Claire’s nomination statement.
I have been working in Student Services for over 20 years and AMOSSHE has played an important part in my professional development. I have been a member of the AMOSSHE Executive Committee for the last three years and have worked with the National Office team on a number of projects. It has been a privilege to be involved in the ongoing work to support our members and I would like to continue in this role, networking with colleagues, organising different events and ensuring that the voices and opinions of our members are heard. I have organised a number of continuing professional development events including Crisis Communications, Intersectionality and Wellbeing, and Self-care, as well as helping to facilitate different webinars and online discussions. I am also part of the team that is planning the 2021 National Conference.
I have also contributed to the development of the new AMOSSHE strategy, focussing on the member engagement workstream, reaching out to members to find out more about their views about what AMOSSHE brings to their professional development and what more we can do to continue to support them. I have also represented AMOSSHE at different events including the Universities UK Working Group that produced guidance on tackling staff / student sexual misconduct.
I have personally really benefitted from both my AMOSSHE membership and my time on the Executive Committee, and would like to continue to give something back to the organisation and our members. I am committed to continuing to raise the profile of the important work we do in Student Services, supporting students, promoting equity and inclusion, making a difference every day but also to ensure that all our colleagues are supported in their roles and can benefit from everything that AMOSSHE can offer.
I am the Director of Student Life and Wellbeing at the University of Bristol, leading on a number of key projects including the delivery of our Mental Health and Wellbeing Strategy, the introduction of several new teams and services, including a Student Wellbeing Service, a Residential Life Service and a dedicated team to support survivors of sexual violence. I am also working with colleagues across the institution to plan and deliver a range of activities and campaigns to bring about cultural change, challenging unacceptable attitudes and behaviours and promoting and developing a more inclusive university experience for all. I have to say, I wouldn't be where I am today without the opportunities, skills, knowledge, support and inspiration from AMOSSHE over the years.
Kelsey Coward (Head of Operations, Cardiff University) takes the role of AMOSSHE Executive Member for one year. Here’s Kelsey’s nomination statement.
I joined the Executive Committee in July 2020 on a one year tenure. I was co-opted following a request for expressions of interest from the Welsh AMOSSHE group to ensure that the Executive Committee had representation from all four UK nations.
Since joining I have attended all the Executive meetings and co-led the continuing professional development event 'Rethinking disability services in a post-pandemic world'.
I have learnt a lot since July and my confidence as an Executive Member has increased. I feel that I am finding my feet on the Committee and I am keen to continue to develop my knowledge, share my skills and provide continuity on the Committee in a year when many of my colleagues are relinquishing their roles.
I have worked in higher education for 17 years in four very different universities both in England and in Wales. This experience combined with the different roles that I have had has given me a real understanding and appreciation of the need for AMOSSHE to ensure that it represents and supports all its members and can identify and respond to nuance as well as similarity and shared experience.
I was the first in my family to go to university. With little understanding of higher education and unsure of where to seek help I struggled to find my feet and did not complete my course. Years later I decided to give it another go and returned to higher education as a part-time mature student enrolling at Birkbeck College, University of London. It was this second experience which led to a real love of learning and a change in career. I have really enjoyed working in Student Services and to be on the Executive Committee for AMOSSHE has been an ambition that I have held for many years.
Sammy Li (Adviser on Student Equality, Diversity, and Inclusion, University of Birmingham) takes the role of AMOSSHE Executive Member for one year. Here’s Sammy’s nomination statement.
AMOSSHE has been a tremendously supportive community for enabling my transition from an academic role to a Student Services professional four years ago. I have since been an active member at AMOSSHE, contributing as a National Conference presenter and one of the hosts for regional non-lead meetings. AMOSSHE's value proposition is underpinned by the principles of inclusion, equality of opportunity, and respect for diversity. It resonates with my institutional role as a strategic lead on student equality, diversity, and inclusion (EDI) to ensure that students from all backgrounds have a positive university experience and the best chance to fulfil their potentials. This is also manifested in my international collaborations on student EDI with Student Services at the University of Amsterdam.
As the Student Services Organisation, it is paramount for us to recognise the diverse needs of students and members from institutions across the UK. The AMOSSHE vision on student success, world-class student experience, and the achievement of institutional goals must be united with our commitment to leave no one behind because of who they are. Therefore, AMOSSHE is best placed to support the development and innovation of members for embedding good practice for an inclusive campus culture.
However, this will also require the body of Student Services professionals to reflect the diversity of our student population. We need to do more to widen the participation of our regional and national activities. This includes supporting our sector diversifying the leadership pipeline of Student Services and broadening our engagement as the Student Services Organisation.
Coming from a first-generation in higher education background, the sector has offered me a life-changing opportunity. I would be honoured if I can have your support to allow me to contribute more to this community, and for me to learn more from fellow Student Services professionals.
Sarah Sweeney (Head of Student Support and Wellbeing, Lancaster University) takes the role of AMOSSHE Executive Member for one year. Here’s Sarah’s nomination statement.
I would like to be elected to the AMOSSHE Executive Committee because throughout my career I have benefitted from sharing best practice with colleagues in the sector and working through challenges as part of cross-institutional teams, and I would like to help others to do the same. Sharing knowledge and joint working has been particularly helpful in addressing the challenges created by the pandemic. I would really value the opportunity to work with AMOSSHE to support colleagues across the sector to connect, problem solve and learn from each other, and to influence change in the sector through joint working.
I am passionate about using digital solutions to improve student support services and I am already a member of the AMOSSHE member resources development group. Improving equality, diversity and inclusion is another area I would like to focus on, developing a more inclusive student experience.
I have a strong enthusiasm and commitment to delivering excellent service to students. I have 17 years of experience working in higher education, gained through leadership roles in academic departments, faculty offices, research centres, and central professional services, and at a national level for HEFCE. I'm currently Head of Student Support and Wellbeing at Lancaster University, where I am responsible for delivery of student support and wellbeing services across the university, working with academic departments and Lancaster's nine colleges to ensure high quality and consistent student support across all areas. I have responsibility for the Counselling and Mental Health Service, Disability and Inclusion Service, Student Advice Service and the University's COVID-19 student response and support team. I was also co-lead on our most recent institutional Athena SWAN submission and delivery plan. Prior to working at Lancaster I worked at Newcastle University where my experience covered student recruitment, marketing, resources, HR, research, quality assurance, student support, and events.
AMOSSHE The Student Services Organisation has frozen the cost of joining our network of higher education Student Services professionals in the 2021/22 academic year. Membership fees at all levels are the same as they were in the last academic year, so you can make the most of our network and resources in the year ahead.
AMOSSHE membership is open to organisations that either provide services for higher education students, or work to enable student success, and also individuals who are working or studying in the sector. Most AMOSSHE member organisations are UK-based, but membership is also available for international higher education providers. If you're employed by an organisation that's already an AMOSSHE member, you can join as an additional member for that organisation.
Membership lasts for one academic year, and the cost depends on the membership category applicable to your organisation or role. You don't need to pay VAT for AMOSSHE membership.
Find out how much membership costs here: AMOSSHE membership.
Here's the AMOSSHE bulletin for spring 2021: a roundup of AMOSSHE news, events, and more (click image to view - PDF 3.9 MB).
In this bulletin find out all about our upcoming National Conference, which features a wide range of learning and good practice for Student Services from across the UK and around the world.
Also, find out about the hot topics our members have been tackling this spring. These include the role of Student Services in creating an anti-racist culture in higher education, and re-thinking disability services to account for the changes to learning and teaching brought about by the pandemic.
The bulletin also features updates from AMOSSHE's annual sponsors, whose support helps us deliver our programme of work and who help keep us in touch with developments and research in the sector.
As we look forward to the AMOSSHE National Conference 2021, we're delighted that one of our keynote speakers will be Phil Packer MBE, Founder and Non-Paid CEO of the British Inspiration Trust (BRIT). Phil will discuss his extraordinary story and the achievements of the BRIT Challenge.
Phil has invited every UK university and college to enter teams in the BRIT 2021 Challenge to support young adult mental health and fitness throughout the UK. Due to COVID-19 restrictions the BRIT 2021 Challenge has been extended to 1 July 2021. Universities and colleges now have until 16 May 2021 (the last day of Mental Health Awareness Week) to register teams. If you haven’t seen this super opportunity for all your students and staff to participate, here's a step-by-step guide for how to take part: The BRIT 2021 Challenge.
The BRIT 2021 Challenge is an inclusive event and free to enter. It's been designed so that students and staff of all abilities can participate either at home or on campus. This is an inspiring feel-good fundraiser and Phil encourages AMOSSHE members and others in higher education to embrace this opportunity for the following reasons:
The BRIT 2021 Challenge was officially launched on 22 of January (Sporting icons, educators and students unite to support young adult mental health at every UK university and college). Since then, almost seventy institutions have entered teams and over eighty British sporting icons have joined the BRIT Ambassador family to support our students and staff. With our collective support as leaders of Student Services in UK higher education, this will undoubtedly be a success.
You can now book your places for all of AMOSSHE's remaining professional development events for this academic year, including the AMOSSHE National Conference 2021! All these events take place online during the day in the British Summer Time (BST) time zone.
This conference explores how Student Services leaders and their teams can tackle racism and create an anti-racist culture in higher education, through strategic planning, service delivery and practical initiatives.
We're so excited about our lineup of inspiring speakers for this event, including Stuart Lawrence (activist, campaigner and author), Professor David Richardson (University of East Anglia), Nkasi Stoll (Black Student Wellbeing Study, Black People Talk, King's College London), Yannick Yalipende (Black People Talk, University College London), Samantha Budd (National Union of Students), Dr Arun Verma (Advance HE), Khadija Mohammed (University of the West of Scotland), Professor Sir Geoff Palmer, Professor Rowena Arshad (University of Edinburgh), Professor Randall Whittaker (Leeds Arts University) and Dr Gurnam Singh (Coventry University).
When: Wednesday 21 and Thursday 22 April 2021
Cost: £109 for AMOSSHE named members or £149 for non-members
We all know that working in Student Services can be challenging at the best of times, with stressful situations to manage and workloads that can often feel overwhelming. The changing contexts brought about by the pandemic have only piled on the pressure. With our focus on the wellbeing and welfare of students, it’s easy to downplay or neglect our own self-care. It’s hard to support ourselves when trying to support others – but we’ve got to walk the walk as well as talk the talk! This practical workshop for Student Services leaders in higher education provides ideas, techniques and perspectives to help you support your own mental health and wellbeing at work, as well as that of your colleagues.
Join us to explore how you can support yourself and your colleagues when managing stressful situations directly (handling difficult people or traumatic situations, pressure to perform or deliver, disrupted work-life balance) and also when encountering other people's stress and distress. Take part in activities designed to develop your approach to self-care, and learn ways to ensure that your teams are as well considered and supported as your students. Discover for yourself how creativity can enhance your wellbeing, and share your experiences and ideas with peers in a supportive, positive space.
When: Wednesday 19 May 2021 from 09:30 to 13:30 (BST)
Cost: £59 for AMOSSHE named members or £99 for non-members
The AMOSSHE National Conference 2021 is an opportunity to reflect on the energy, creativity and commitment of Student Services, establish strategic connections, and take our achievements forward. The conference is an inspirational, collaborative space for Student Services leaders to share expertise and good practice, develop strategy and skills, and build professional networks.
The key themes for this conference are reflections, connections and ambitions:
When: Wednesday 14 to Friday 16 July 2021
Cost: £185 for AMOSSHE named members or £225 for non-members
You can take your pick of all the sessions over the three days, and you'll get recordings of all the presentation-based sessions afterwards!
Here's the AMOSSHE bulletin for winter 2021: a roundup of AMOSSHE news, events, and more (click image to view - PDF 4.7 MB).
This bulletin features updates on AMOSSHE's work this winter to support and enable our members and the wider higher education sector. Find out about our guidance for supporting students abroad, produced in collaboration with peer associations and institutions. Also, find insights into our research and professional development about student digital poverty and intersectionality.
Check out our list of upcoming events, including a conference about creating an anti-racist culture in higher education. And don't miss the chance to share your expertise by leading a session at our National Conference in July.
AMOSSHE's next online professional development event for Student Services leaders invites you to take a fresh look at your disability services in the context of a post-pandemic world. What are the implications of learning virtually for disabled students? What do we need to consider for returning to a post-pandemic campus? And how does a blended learning approach impact how we support disabled students?
Find out more
Rethinking disability services for a post-pandemic world takes place on Wednesday 10 March 2021 from 09:00 to 12:30.
This online event is an opportunity to think strategically about the future and review current practice. The pandemic introduced many changes to higher education life very quickly, including widespread virtual learning and changes to on-campus study (including social distancing and wearing masks). This event reconsiders, from a disabilities perspective, both established practice and solutions that were introduced rapidly, to ensure that going forward our services are responsive and reflective of needs.
The event costs:
And you don’t need to pay VAT for AMOSSHE events.
All delegates will receive a recording of the event afterwards, as well as any presentations or resources (whether you're able to attend on the day or not).
This is affordable, high quality professional development for you and your team, with the opportunity to discuss topical issues with your sector peers. We hope you'll join us!
The AMOSSHE National Conference 2021 is an inspirational, collaborative space for Student Services leaders to share expertise and good practice, develop strategy and skills, and build professional networks. We want your proposals for informative and stimulating virtual workshops or presentations that will engage delegates and contribute to everyone’s understanding and professional development.
The AMOSSHE National Conference 2021 takes place from Wednesday 14 to Friday 16 July 2021. The conference takes place online to enable participation from across the UK, as well as drawing on expertise from around the world.
In the 2020/21 academic year Student Services and sector colleagues have responded to unprecedented challenges with energy, creativity and commitment. Supporting and enhancing the student experience is the key driver of all this hard work, and AMOSSHE’s role is to support and enhance the professional excellence of this mission. The AMOSSHE National Conference 2021 is an opportunity to reflect on this year’s good practice, establish strategic connections, and take our achievements forward.
The conference team is looking for inspiring virtual sessions that contribute expertise, share ideas and stimulate discussion. For example, you and your colleagues may have undertaken initiatives or research that others can learn from; you may have inspiring success stories to tell; you may have worked with other organisations to successfully overcome a challenge or develop new opportunities for enhancing student success; or there may be challenges that you want to explore in a structured way in order to share good practice and develop new strategies.
All the sessions must address topics of interest to Student Services professionals, and we especially welcome proposals for sessions that explore our conference themes of reflections, connections and ambitions:
The AMOSSHE National Conference needs the imaginative input of the higher education and student support sectors in order to be truly relevant and productive for Student Services professionals. Your participation shapes the agenda and ensures that the conference is relevant, useful, and inspiring.
Leading a workshop or presenting your work at our conference is a good way to explore new ideas, get feedback on your work, develop your professional confidence and standing, and start new discussions. For Student Services professionals, being part of the AMOSSHE National Conference programme is a prestigious professional development opportunity. You can raise your personal profile, draw attention to your work, benefit from peer perspectives, and develop new networks of colleagues with similar interests and areas of expertise.
Please submit your proposal for consideration by 17:00 on Monday 12 April 2021.
Today AMOSSHE published guidelines for the managers of support services in UK higher education provider organisations about supporting students who are studying abroad.
Use these guidelines to help you refine your service provision, support your student-facing colleagues, and communicate with students.
AMOSSHE is hosting a webinar for Student Services leaders to discuss student digital poverty in the context of Student Services. What does digital poverty mean for different students (access to wifi, equipment, software, skills)? How are different student groups impacted? How can Student Services best support and engage these students? How do we manage student needs and expectations, and change our service models to account for these?
Digital poverty in the context of Student Services takes place on Friday 22 January 2021 from 10:30 to 12:00 (GMT).
This professional development event explores the various contexts of student digital poverty, shares learning and good practice in response to this emerging Student Services issue, and suggests approaches for the future.
The full programme is now online. Speakers include:
...and you don’t need to pay VAT for AMOSSHE events.
All delegates will receive a recording of the event afterwards, as well as any presentations or resources.
You can also find news, features and photos on our blog
AMOSSHE members can find even more news, plus sector and policy updates
AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.