Here's the latest news from AMOSSHE, The Student Services Organisation.
Here's the AMOSSHE bulletin for winter 2022: a roundup of AMOSSHE news, events, and more (click image to view - PDF 2.1 MB).
In this bulletin get an update on progress with AMOSSHE's five year strategy, which aims to enable our members through three key priority areas.
Also, find out about how our members are contributing their expertise across the higher education sector, and learn about our recent and upcoming professional development opportunities.
The bulletin also features updates from AMOSSHE's annual sponsors, whose support helps us deliver our programme of work and who help keep us in touch with developments and research in the sector.
Here's the AMOSSHE bulletin for autumn 2021: a roundup of AMOSSHE news, events, and more (click image to view - PDF 1.8 MB).
In this bulletin we introduce you to our newly elected Executive Committee team for the 2021/22 academic year, including a new Chair and Vice Chair. Find out about their ambitions for leading the UK’s Student Services association.
Also, find out about submitting a proposal to lead a session at our National Conference 2022, which takes place in Newcastle upon Tyne and online. It's a great professional development opportunity to share your expertise with the sector. Also, find out about all the rest of our upcoming events.
Earlier this year, students from all 19 Scottish universities contributed their views to the first national student survey on mental health - the Thriving Learners study.
The study, which was co-ordinated by the Mental Health Foundation in partnership with Universities Scotland and funded by the Robertson Trust, was completed by more than 15,000 students between January and April 2021. The results of the survey were published on Thursday 18 November 2021, and they highlight that around 74% of surveyed university students have reported having low wellbeing.
Responding to the results, Jill Stevenson, Chair of AMOSSHE The Student Services Organisation, said: “The results of this critical survey into student wellbeing in Scotland mirror concerning trends in our society, and we are very conscious that behind these statistics are real people, including students from all Scottish universities.
“We know that student mental health and wellbeing is a priority for universities across the UK. AMOSSHE members have worked incredibly hard in recent years to enhance the mental health support and wellbeing resources available in their institutions. They have worked closely with students and colleagues as well as external partners to develop mental health strategies and agreements, and to increase investment in mental health, counselling, wellbeing and student support staff and preventative initiatives. Many institutions have also invested in digital mental health and wellbeing platforms to ensure that students and staff can access support 24/7.
“However, we recognise that more can and should be done, and we welcome recommendations to further address mental ill health and low wellbeing. AMOSSHE and our members look forward to being part of further discussions with the sector, NHS, the Scottish Government, Universities Scotland and Universities UK and, critically, our students, to develop collaborative solutions.
“In particular, we would welcome additional government support for mental health and wellbeing provision in universities, plus work to urgently enhance referral pathways and secondary support in the NHS. Universities are deeply committed to supporting our students, but it is important to recognise we cannot be a substitute for specialist NHS provision. Universities and Student Services practitioners will achieve the best impact if we work in partnership and focus on the areas within our expertise as part of a whole society collaboration.”
Find out more about the Thriving Learners study: Nearly three quarters of university students surveyed in Scotland have low wellbeing.
AMOSSHE is looking for contributors to lead sessions at our National Conference 2022! We want your proposals for informative and stimulating conference sessions that will engage delegates and contribute to everyone’s understanding and professional development.
The AMOSSHE National Conference is the UK’s foremost opportunity for Student Services leaders in higher education to share expertise and good practice, develop strategy and skills, and build professional networks.
It takes place from Wednesday 13 to Friday 15 July 2022 in Newcastle upon Tyne. This is a blended in-person and virtual conference, so you have the opportunity to lead a session in-person in Newcastle, or online.
The conference needs the imaginative input of higher education sector colleagues and partners in order to be truly relevant and productive for Student Services professionals. Your participation shapes the agenda and ensures that the conference is relevant, useful, and inspiring.
Leading a session at our conference is a good way to explore new ideas, develop your professional confidence and standing, and start new discussions. This year we're introducing some new session formats to enable you to celebrate your achievements and get feedback on your work.
Find out all about the conference and call for proposals, and submit your session proposal, here:
Call for proposals
Please submit your session proposals by 17:00 on Wednesday 23 February 2022.
Booking for the conference opens in March 2022. In the meantime you can find the delegate prices here:
About the conference
Media coverage in recent months has highlighted appalling incidents of violence against women and girls in our society. Most recently, reports of drink spiking and spiking by injection, particularly but not exclusively targeting women, have been circulating. Student Services professionals, in partnership with colleagues in universities and in partner organisations, have a remit to support students affected by spiking and gender-based violence and, as far as possible, to take steps to prevent these behaviours happening, through education, awareness-raising and robust responses to incidents. As a professional association for Student Services leaders and practitioners, AMOSSHE is committed to providing our members with the resources, information and support they need to help them carry out this work.
Members are encouraged to discuss responses to reports of spiking with their local Gender-Based Violence / Violence Against Women and Girls and/or Community Safety partnerships.
When developing statements in response to reports of spiking, AMOSSHE encourages our members to consider the following key points:
A significant amount of work is being delivered in universities across the UK in collaboration with a wide range of local and national partners to tackle gender-based violence. This includes awareness raising campaigns, training on consent and tackling sexual violence, developing robust reporting pathways, bystander intervention programmes, and training staff to respond effectively and sensitively to reports of gender-based violence. AMOSSHE will continue to support and enhance this work by providing resources and knowledge-sharing opportunities, and through continuing to influence discussions about gender-based violence and student safety on behalf of our membership. Our upcoming professional development event about healthy lifestyles will include a focus on topics including consent and respectful relationships.
AMOSSHE will continue to work collaboratively with other sector organisations to support our members to develop strategies and to share good practice based on sector guidance, including that issued by Universities UK (Changing the Culture).
Jill Stevenson, AMOSSHE Chair, said: "AMOSSHE is deeply concerned to read recent reports in the media of drink spiking and spiking by injection. Everyone has the right to socialise and attend night-time venues without being at risk of spiking or other forms of assault. We are clear that victims of spiking are not to blame. AMOSSHE will continue to work with our members and sector partners to prevent and tackle spiking and gender-based violence in higher education, and to support members of our communities who are affected."
AMOSSHE is proud to announce our full programme of professional development events for the 2021/22 academic year. These are designed to support the work of Student Services leaders in higher education, focusing on a range of topics informed by member feedback and shaped by the AMOSSHE Executive team.
You can browse the whole programme to choose which events best suit your needs and the professional development budgets for you and your teams. You can book for all the events and pay by credit card or invoice (except for the AMOSSHE National Conference 2022 - booking for that opens soon).
Discounted rates are available for all named AMOSSHE members. If you're not a named member but you're interested in attending more than one event, you may be able to save money by becoming an AMOSSHE member. Find out more about membership.
See all events
During the pandemic, expectations of higher education and Student Services changed for everyone. At the beginning of a third pandemic-influenced academic year, this half day event is an opportunity to consider how we can reset the expectations of students, their parents and supporters, and our own staff teams.
Find out more
This webinar explores the latest strategies for preventing student suicide, along with case studies of good practice and practical examples to help you review and develop how you approach this difficult area in your own institution.
This free event offers a showcase of third-party partners, products and services that can enhance and develop your institution’s Student Services provision. Get an overview of some third-party organisations you might want to work with, find out how they can support your work, ask questions with no commitment, and start a conversation with the providers that interest you.
This webinar provides an overview of higher education across the four nations of the United Kingdom, with a focus on how Student Services are influenced by differences and similarities between nations.
This full day event explores how to support students to maintain healthy lifestyles and relationships, and develop a positive higher education culture in a post-pandemic context.
This full day in-person event explores how to make our Student Services responsive to the cultural diversity of our students, and nurture informed, inclusive and diverse staff teams.
As you progress through your career as a Student Services leader in higher education, you may find yourself managing one or more teams of specialist practitioners. This webinar explores the challenges and opportunities of managing services that are outside your area of expertise.
This three day, in-person conference is the UK’s foremost opportunity for Student Services leaders to share expertise and good practice, develop strategy and skills, and build professional networks.
Look out for more more details about the conference, including the prices and call for session proposals, coming soon!
Here's the AMOSSHE bulletin for summer 2021: a roundup of AMOSSHE news, events, and more (click image to view - PDF 4.3 MB).
In this bulletin we look back on our National Conference and recent continuing professional development events, and also reflect on the last academic year and the achievements of our members.
Also, find out about our upcoming events, and save the date for next year's National Conference, which takes place in Newcastle upon Tyne. Plus, if you're not an AMOSSHE member, find out about the kind of membership that will give you access to all our resources and our professional network.
At last month's AMOSSHE Annual General Meeting, Helen McNeely (AMOSSHE Vice Chair Operations) announced the results of our recent Executive elections. Every year six roles become available on the AMOSSHE Executive Committee, and members have the opportunity to nominate themselves to join the team. The final candidates were chosen by a membership ballot.
The elected members, who will serve for the 2021 to 2023 term of office, are as follows:
Also, four Executive Members were elected for a two year term:
In addition, three more Executive Member roles have become available for one year, due to other Executive members leaving or changing roles. So three more Executive Members were elected for the 2021/22 academic year:
Helen was joined by her Executive colleagues and members in welcoming all the new members to the Executive team. Find out more about the new Executive Committee.
The Executive team also gave their thanks to Jayne Aldridge, who has left her role as Chair, Fay Sherrington, who has left her role as Vice Chair, and also Rotimi Akinsete, Anji Gardiner and Lesley O'Keeffe, who have left the Executive as well. Many thanks to them for all their hard work and dedication to AMOSSHE over many years!
Here are the nomination statements from everyone who takes a role on the AMOSSHE Executive this year. These are personal statements about their intentions and why they're right for the roles:
Jill Stevenson (Dean of Equality, Diversity & Inclusion and Director of Student Services, University of Stirling) takes the role of AMOSSHE Chair. Here’s Jill’s nomination statement.
Over the past four years as a committed and dedicated member of the AMOSSHE Executive Committee, I have invested passionately in enabling and empowering our members to deliver maximum impact and a world class student experience across our universities. I believe I have contributed significantly to AMOSSHE and that, as Chair, I can drive further transformation in collaboration with our members and partners to position the student experience and Student Services at the top of the agenda for university leaders, policy makers, funders, and regulators. During my time on the AMOSSHE Executive Committee, I have:
As AMOSSHE Chair, I will use my platform, influence, and leadership skills to:
I will dedicate strong vision, great passion and energy, coupled with 13 years of experience in higher education, latterly as Director of Student Services and Dean of Equality, Diversity and Inclusion. I believe in the power of strong collaboration and an inclusive approach in all that I do. It would be a true privilege to lead our organisation and work in partnership with all our members to make a lasting, life-changing impact on the lives of the students we serve.
Simon Lee (Deputy Director, Resilience, Sport and Wellbeing, Teesside University) takes the role of AMOSSHE Vice Chair. Here’s Simon’s nomination statement.
I am currently a member of the AMOSSHE Executive Committee having been appointed in 2018 and I would relish the chance to step up into the Vice Chair position and continue to work alongside my colleagues to support the development and recognition of the great work of Student Services.
Since joining the Executive, I have embraced both the challenges and opportunities that being part of the committee offers, working hard to promote the development of AMOSSHE and our profession. Examples include:
My day job is Deputy Director - Student and Library Services at Teesside University, where I lead a range of key student support functions, including mental health, student welfare, sport, and our multi-faith chaplaincy. I enjoy tackling the more challenging issues facing Student Services, having researched the management of multi-faith spaces for AMOSSHE, and I am the Chair of the North East Regional Prevent Group. I hope to continue and build on this work if elected Vice Chair.
Having been an elected member of the Executive Committee for three years I feel ready to step up into the Vice Chair role as I understand AMOSSHE, the needs of our members and how we as an organisation need to respond. I have a range of leadership experience, which I believe equips me well, including chairing regional and national committees and events as well as AMOSSHE's work around international engagement.
My priorities for the Vice Chair role are to:
Emma Bales (Director of Student Services, University of Cumbria) takes the role of AMOSSHE Executive Member for two years. Here’s Emma’s nomination statement.
Having worked in higher education student support services for over 18 years, I am currently the Director of Student Services at the University of Cumbria (UoC), which is a role I have held for the last 12 months. I am keen to widen my engagement with the sector through actively contributing to the ongoing development of AMOSSHE to support its members, the sector and the student experience.
I firmly believe in the transformative effect of higher education through raising aspirations and through the provision of excellent, accessible, impactful support.
I am passionate about the student experience and committed to the delivery of high quality student support. Following my disengagement with higher education at the age of 18, whilst working at UoC I have been supported to complete a part-time MBA and a PGDip in HRM as a mature student with a young family. As such I have an understanding of, and empathy with, the pressures many students across the sector face.
I have been fortunate in my career to date to develop knowledge and experience which I hope would be of benefit to the AMOSSHE Executive Committee. I have served as the Staff Director on the UoC board since 2013. Outside of work I am a member of the Board of Trustees for St John's Hospice North Lancashire and South Lakes. Through these roles I have gained valuable knowledge, skills and experience in relation to organisational governance and the role of a (non-executive) Director or Trustee.
AMOSSHE's vision, mission and values resonate strongly with me, reflecting my own values and my leadership approach. Therefore, if I were successful in this application, I would consider it a privilege to join the AMOSSHE Executive Committee and support AMOSSHE in representing Student Services in the sector.
Craig Best (Deputy Director Student Support Services, The University of Sheffield) takes the role of AMOSSHE Executive Member for two years. Here’s Craig’s nomination statement.
Joining a new university at the start of the pandemic and working remotely was challenging and, at times, isolating. However, it showed me the real importance of connections and the essential need for collaboration and opportunities to share our frustrations and worries, and importantly an environment that enables us to map out a way forward. AMOSSHE has and continues to be that space for us all, and I have personally found it invaluable during the last 12 months.
I would welcome the opportunity to be an Executive Member, to learn more about our sector and contribute to the work of AMOSSHE's priorities. I am keen to support the work already underway in establishing a dynamic and integrated movement by enhancing our approach to collaboration and membership engagement through providing more accessible opportunities to equip ourselves and others with the tools and skills to embrace the future of student support.
My broad experience in Student Services and appreciation of the unique value proposition these services provide at all stages of the student lifecycle hopefully gives me the skills and knowledge to be part of your next Executive Committee. My career has focused on enhancing the student experience and equipping colleagues to provide the best support they can.
Working in partnership has been key to this success and delivering on innovative technological solutions, such as student engagement dashboards, to bringing teams together to ensure appropriate end-to-end support and providing "how-to" and "what works" guides that can translate across organisations and teams.
AMOSSHE is our organisation, and I honestly believe you get out what you put in. So I would love to volunteer my time and experience to ensure that AMOSSHE works in the best way to support our members and drive forward our aim to be a values-based movement of Student Services leaders.
Sarah Cavendish (Head of Student Support Services, University of Leicester) takes the role of AMOSSHE Executive Member for two years. Here’s Sarah’s nomination statement.
Since joining Leicester in 2018, I have been in awe of AMOSSHE and its work. I have personally appreciated the support and professional sharing of experiences through the AMOSSHE community - this has never been more important!
I am keen to be elected to the Executive Committee of AMOSSHE as I believe Student Services' voice has much to say, and is very much the heart of the student experience and success within higher education. I believe I have a unique set of skills and professional background to offer the Executive team.
My professional life as an occupational therapist has given me a unique understanding of the importance of 'occupation' = what we do, and the impact on our lives. This is a principle at the heart of supporting students' engagement in education and learning, and wider student experience. In addition, mental health is an intrinsic component to my career, due to spending the majority of my clinical practice in forensic psychiatry. This has been invaluable to understanding the mental health needs of the student population.
On moving into academia I have gained an acute appreciation of the issues facing academics in supporting students, and the key role of Student Services. I then moved into professional services and organisational / population health and wellbeing, which has given me a fantastic grounding of social models to support health and wellbeing in large populations.
There are a number of challenges within higher education currently, that I am keen to support AMOSSHE progressing its voice in: safeguarding, mental health, sexual violence, suicide prevention and service standards. I believe my ambition, experience and unique professional background make me an ideal candidate for election to the AMOSSHE Executive Committee.
Claire Slater (Director of Student Life and Wellbeing, University of Bristol) takes the role of AMOSSHE Executive Member for two years. Here’s Claire’s nomination statement.
I have been working in Student Services for over 20 years and AMOSSHE has played an important part in my professional development. I have been a member of the AMOSSHE Executive Committee for the last three years and have worked with the National Office team on a number of projects. It has been a privilege to be involved in the ongoing work to support our members and I would like to continue in this role, networking with colleagues, organising different events and ensuring that the voices and opinions of our members are heard. I have organised a number of continuing professional development events including Crisis Communications, Intersectionality and Wellbeing, and Self-care, as well as helping to facilitate different webinars and online discussions. I am also part of the team that is planning the 2021 National Conference.
I have also contributed to the development of the new AMOSSHE strategy, focussing on the member engagement workstream, reaching out to members to find out more about their views about what AMOSSHE brings to their professional development and what more we can do to continue to support them. I have also represented AMOSSHE at different events including the Universities UK Working Group that produced guidance on tackling staff / student sexual misconduct.
I have personally really benefitted from both my AMOSSHE membership and my time on the Executive Committee, and would like to continue to give something back to the organisation and our members. I am committed to continuing to raise the profile of the important work we do in Student Services, supporting students, promoting equity and inclusion, making a difference every day but also to ensure that all our colleagues are supported in their roles and can benefit from everything that AMOSSHE can offer.
I am the Director of Student Life and Wellbeing at the University of Bristol, leading on a number of key projects including the delivery of our Mental Health and Wellbeing Strategy, the introduction of several new teams and services, including a Student Wellbeing Service, a Residential Life Service and a dedicated team to support survivors of sexual violence. I am also working with colleagues across the institution to plan and deliver a range of activities and campaigns to bring about cultural change, challenging unacceptable attitudes and behaviours and promoting and developing a more inclusive university experience for all. I have to say, I wouldn't be where I am today without the opportunities, skills, knowledge, support and inspiration from AMOSSHE over the years.
Kelsey Coward (Head of Operations, Cardiff University) takes the role of AMOSSHE Executive Member for one year. Here’s Kelsey’s nomination statement.
I joined the Executive Committee in July 2020 on a one year tenure. I was co-opted following a request for expressions of interest from the Welsh AMOSSHE group to ensure that the Executive Committee had representation from all four UK nations.
Since joining I have attended all the Executive meetings and co-led the continuing professional development event 'Rethinking disability services in a post-pandemic world'.
I have learnt a lot since July and my confidence as an Executive Member has increased. I feel that I am finding my feet on the Committee and I am keen to continue to develop my knowledge, share my skills and provide continuity on the Committee in a year when many of my colleagues are relinquishing their roles.
I have worked in higher education for 17 years in four very different universities both in England and in Wales. This experience combined with the different roles that I have had has given me a real understanding and appreciation of the need for AMOSSHE to ensure that it represents and supports all its members and can identify and respond to nuance as well as similarity and shared experience.
I was the first in my family to go to university. With little understanding of higher education and unsure of where to seek help I struggled to find my feet and did not complete my course. Years later I decided to give it another go and returned to higher education as a part-time mature student enrolling at Birkbeck College, University of London. It was this second experience which led to a real love of learning and a change in career. I have really enjoyed working in Student Services and to be on the Executive Committee for AMOSSHE has been an ambition that I have held for many years.
Sammy Li (Adviser on Student Equality, Diversity, and Inclusion, University of Birmingham) takes the role of AMOSSHE Executive Member for one year. Here’s Sammy’s nomination statement.
AMOSSHE has been a tremendously supportive community for enabling my transition from an academic role to a Student Services professional four years ago. I have since been an active member at AMOSSHE, contributing as a National Conference presenter and one of the hosts for regional non-lead meetings. AMOSSHE's value proposition is underpinned by the principles of inclusion, equality of opportunity, and respect for diversity. It resonates with my institutional role as a strategic lead on student equality, diversity, and inclusion (EDI) to ensure that students from all backgrounds have a positive university experience and the best chance to fulfil their potentials. This is also manifested in my international collaborations on student EDI with Student Services at the University of Amsterdam.
As the Student Services Organisation, it is paramount for us to recognise the diverse needs of students and members from institutions across the UK. The AMOSSHE vision on student success, world-class student experience, and the achievement of institutional goals must be united with our commitment to leave no one behind because of who they are. Therefore, AMOSSHE is best placed to support the development and innovation of members for embedding good practice for an inclusive campus culture.
However, this will also require the body of Student Services professionals to reflect the diversity of our student population. We need to do more to widen the participation of our regional and national activities. This includes supporting our sector diversifying the leadership pipeline of Student Services and broadening our engagement as the Student Services Organisation.
Coming from a first-generation in higher education background, the sector has offered me a life-changing opportunity. I would be honoured if I can have your support to allow me to contribute more to this community, and for me to learn more from fellow Student Services professionals.
Sarah Sweeney (Head of Student Support and Wellbeing, Lancaster University) takes the role of AMOSSHE Executive Member for one year. Here’s Sarah’s nomination statement.
I would like to be elected to the AMOSSHE Executive Committee because throughout my career I have benefitted from sharing best practice with colleagues in the sector and working through challenges as part of cross-institutional teams, and I would like to help others to do the same. Sharing knowledge and joint working has been particularly helpful in addressing the challenges created by the pandemic. I would really value the opportunity to work with AMOSSHE to support colleagues across the sector to connect, problem solve and learn from each other, and to influence change in the sector through joint working.
I am passionate about using digital solutions to improve student support services and I am already a member of the AMOSSHE member resources development group. Improving equality, diversity and inclusion is another area I would like to focus on, developing a more inclusive student experience.
I have a strong enthusiasm and commitment to delivering excellent service to students. I have 17 years of experience working in higher education, gained through leadership roles in academic departments, faculty offices, research centres, and central professional services, and at a national level for HEFCE. I'm currently Head of Student Support and Wellbeing at Lancaster University, where I am responsible for delivery of student support and wellbeing services across the university, working with academic departments and Lancaster's nine colleges to ensure high quality and consistent student support across all areas. I have responsibility for the Counselling and Mental Health Service, Disability and Inclusion Service, Student Advice Service and the University's COVID-19 student response and support team. I was also co-lead on our most recent institutional Athena SWAN submission and delivery plan. Prior to working at Lancaster I worked at Newcastle University where my experience covered student recruitment, marketing, resources, HR, research, quality assurance, student support, and events.
AMOSSHE The Student Services Organisation has frozen the cost of joining our network of higher education Student Services professionals in the 2021/22 academic year. Membership fees at all levels are the same as they were in the last academic year, so you can make the most of our network and resources in the year ahead.
AMOSSHE membership is open to organisations that either provide services for higher education students, or work to enable student success, and also individuals who are working or studying in the sector. Most AMOSSHE member organisations are UK-based, but membership is also available for international higher education providers. If you're employed by an organisation that's already an AMOSSHE member, you can join as an additional member for that organisation.
Membership lasts for one academic year, and the cost depends on the membership category applicable to your organisation or role. You don't need to pay VAT for AMOSSHE membership.
Find out how much membership costs here: AMOSSHE membership.
Here's the AMOSSHE bulletin for spring 2021: a roundup of AMOSSHE news, events, and more (click image to view - PDF 3.9 MB).
In this bulletin find out all about our upcoming National Conference, which features a wide range of learning and good practice for Student Services from across the UK and around the world.
Also, find out about the hot topics our members have been tackling this spring. These include the role of Student Services in creating an anti-racist culture in higher education, and re-thinking disability services to account for the changes to learning and teaching brought about by the pandemic.
You can also find news, features and photos on our blog
AMOSSHE members can find even more news, plus sector and policy updates
AMOSSHE, The Student Services Organisation is a UK non-profit professional association. Company registration number 4778650.