||Registration and refreshments.
||Welcome and context
Fay Sherrington (Vice Chair, AMOSSHE and Director of Student Services, Edge Hill University) and Kirsteen Coupar (Executive Member, AMOSSHE and Director of Student Services, London South Bank University) outline the context for the day.
||Keynote: landing on planet Student Services
Anji Gardiner (Director of Student Services, University of Hull) talks about her journey to planet Student Services. Explore the experience of entering the world of higher education Student Services, including early assumptions and realities, the challenges and being prepared, and lessons learned - what helped and what didn’t!
||Identifying areas for development
This workshop, led by Kirsteen Coupar (Director of Student Services, London South Bank University) is an opportunity to identify your challenges, anxieties, questions, and areas of interest, to ensure that these are discussed throughout the day.
||Break and refreshments.
||The higher education context
In this session Matthew Guest (Policy Manager, Knowledge Exchange & Industrial Strategy, GuildHE) gives you an overview of UK higher education, to help you get a sense of the bigger picture across the country, and the national influences that shape the sector. Learn about the diversity of the sector, and the impact of politics and government policy on institutions and the work of Student Services. Get an overview of key trends and hot topics, and insights into the differing cultures within institutions and how they are governed.
||Student Services in higher education: trends, challenges, skills and business models
This session, led by Fay Sherrington (Director of Student Services, Edge Hill University), Kirsteen Coupar (Director of Student Services, London South Bank University) and Benjamin Parsons (Head of Engagement, AMOSSHE) gives you a national overview of Student Services in higher education, including trends, challenges and hot topics, key professional skills and approaches, and the mission and value of Student Services as a business model as well as a moral good.
||Skills, attitudes and personal approaches for Student Services
In this session David Dickinson (Director of Student & Academic Services, Falmouth Exeter Plus) gives a personal take on how your personal skills and approaches can enable you to succeed in your Student Services role. Take the opportunity to explore your motivations for working in this sector, where you’re heading, your personal resilience and professional boundaries, and the value of leadership, collaboration and integrity.
||Break and refreshments.
||Student Services career paths
In this session Patrick Wrangles (Head of Student Wellbeing Services, University of Brighton) discusses career progression in Student Services, drawing on his own experience and research. Explore how the recruitment process works in different contexts, linear and non-linear career paths, identifying opportunities from within your current role, the value of mentors and coaching, and how you can put yourself in a good position to develop your career.
||Outstanding questions and next steps
This session, led by Fay Sherrington (Director of Student Services, Edge Hill University), is an opportunity to review and discuss the topics and questions raised earlier but not covered during the day. Also, develop an action plan for your next steps once you’re back at your institution.