Welcome to planet Student Services

  • 12 April 2019
  • 09:30 - 16:15
  • The Studio Manchester
  • 0

Submit a separate booking form for each delegate. Places are limited, so don't wait to raise a purchase order number before booking. Secure your place, then send us your purchase order number afterwards. Your booking isn't confirmed until you receive a confirmation email. If you haven't received this within one working day, please email info@amosshe.org.uk. AMOSSHE will email an invoice for payment to you or the finance contact you specify.
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Welcome to planet Student ServicesWelcome to planet Student Services: find your feet and develop your skills

This professional development event provides an introduction to the context, challenges, resources and networks of Student Services in higher education.

AMOSSHE members can find the event resources here:

Members only

If you're new to a Student Services management role, contemplating such a role, or new to Student Services in the higher education sector, join us to:

  • Learn about the culture of higher education from a Student Services perspective, including regulation, governance, stakeholders and networks.
  • Explore the current trends and challenges for Student Services.
  • Develop the skills and values you need to succeed in your role.

Location, time and prices

This one day event takes place at The Studio Manchester, The Hive, 51 Lever Street, Manchester, M1 1FN.

Registration opens at 09:30, and the first session starts at 10:00. The conference finishes at 16:15.

Here are the delegate prices (which include lunch):

  • AMOSSHE named member - £175 (log in to access this rate)
  • Member colleague (non-member, but an employee of an AMOSSHE member organisation) - £190
  • Non-member (individuals, not-for-profit organisations and higher education providers not associated with AMOSSHE) - £225

  • Corporate non-member - £255

You don’t need to pay VAT for AMOSSHE events. Before booking, please read our booking terms and conditions.

Programme and speakers

Here's the programme for the day:

Time Session
09:30 Registration and refreshments.
10:00 Welcome and context
Fay Sherrington (Vice Chair, AMOSSHE and Director of Student Services, Edge Hill University) and Kirsteen Coupar (Executive Member, AMOSSHE and Director of Student Services, London South Bank University) outline the context for the day.
10:10 Keynote: landing on planet Student Services
Anji Gardiner (Director of Student Services, University of Hull) talks about her journey to planet Student Services. Explore the experience of entering the world of higher education Student Services, including early assumptions and realities, the challenges and being prepared, and lessons learned - what helped and what didn’t!
10:55 Identifying areas for development
This workshop, led by Kirsteen Coupar (Director of Student Services, London South Bank University) is an opportunity to identify your challenges, anxieties, questions, and areas of interest, to ensure that these are discussed throughout the day.
11:15 Break and refreshments.
11:40 The higher education context
In this session Matthew Guest (Policy Manager, Knowledge Exchange & Industrial Strategy, GuildHE) gives you an overview of UK higher education, to help you get a sense of the bigger picture across the country, and the national influences that shape the sector. Learn about the diversity of the sector, and the impact of politics and government policy on institutions and the work of Student Services. Get an overview of key trends and hot topics, and insights into the differing cultures within institutions and how they are governed.
12:25 Student Services in higher education: trends, challenges, skills and business models
This session, led by Fay Sherrington (Director of Student Services, Edge Hill University), Kirsteen Coupar (Director of Student Services, London South Bank University) and Benjamin Parsons (Head of Engagement, AMOSSHE) gives you a national overview of Student Services in higher education, including trends, challenges and hot topics, key professional skills and approaches, and the mission and value of Student Services as a business model as well as a moral good.
13:10 Lunch.
14:10 Skills, attitudes and personal approaches for Student Services
In this session David Dickinson (Director of Student & Academic Services, Falmouth Exeter Plus) gives a personal take on how your personal skills and approaches can enable you to succeed in your Student Services role. Take the opportunity to explore your motivations for working in this sector, where you’re heading, your personal resilience and professional boundaries, and the value of leadership, collaboration and integrity.
14:55 Break and refreshments.
15:15 Student Services career paths
In this session Patrick Wrangles (Head of Student Wellbeing Services, University of Brighton) discusses career progression in Student Services, drawing on his own experience and research. Explore how the recruitment process works in different contexts, linear and non-linear career paths, identifying opportunities from within your current role, the value of mentors and coaching, and how you can put yourself in a good position to develop your career.
16:00 Outstanding questions and next steps
This session, led by Fay Sherrington (Director of Student Services, Edge Hill University), is an opportunity to review and discuss the topics and questions raised earlier but not covered during the day. Also, develop an action plan for your next steps once you’re back at your institution.
16:15 Finish.

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