Consumer law implications of COVID-19

  • 23 June 2020
  • 15:30 - 16:15
  • Zoom webinar

Consumer law implicationsConsumer law implications of COVID-19 on delivery of student support services

This free webinar led by Siân Jones-Davies and Eve England from Eversheds Sutherland considers the key contract and consumer law implications that higher education providers should keep in mind when looking to make changes to their academic and pastoral services in response to COVID-19. These include changes to course content, wellbeing services, assessment methods and moving from face-to-face to online or blended delivery platforms.

Explore these questions through the use of a case scenario:

  • Could changes to academic and pastoral services put an institution in breach of the student contract?
  • When could an institution make lawful changes to services?
  • How does the consumer law test of fairness apply to changes?
  • What information about changes would an institution have to provide to applicants and students, and when?
  • What about the impact of changes on the student experience?

This free interactive webinar takes place on Tuesday 23 June 2020 from 15:30 to 16:15 (BST) on Zoom. Register to take part here:


Siân Jones-Davies is a Senior Associate in Eversheds Sutherland's education sector group and specialises in student issues and regulatory matters. She has significant experience of providing legal and strategic advice to institutions in the further and higher education sectors.

Siân advises across the breadth of student-related issues, including the student contract and consumer law, accommodation contracts, complaints and academic appeals, court claims (including judicial review and discrimination), discipline, sexual misconduct, investigations, student mental health and duty of care, fitness / support to study, fitness to practise, equality and diversity, natural justice, data protection and freedom of speech. She reviews and drafts student regulations, policies and procedures and advises on their lawful implementation.

Siân regularly delivers in-house and external training to institutions, speaks at national conferences and sector events, and writes articles on student-related issues. Siân contributed the legal chapter to Student Mental Health & Wellbeing in Higher Education - A Practical Guide (Barden & Caleb) 2019.

Siân is described as a rising star in Legal 500.

Eve England is a Partner in Eversheds Sutherland’s Consumer Law practice. Eve regularly advises education providers in connection with a wide range of consumer law matters, including student academic contracts and accommodation contracts, and has more recently advised clients on the challenges of implementing virtual learning programmes in response to COVID-19 restrictions.

Eve is a member of the Law Society’s Reference Group in connection with UK reforms of UK Consumer Law, and met regularly with the department for Business, Innovation and Skills to discuss the UK government’s development of the Consumer Rights Act 2015.

This webinar is brought to you by:

AMOSSHE sponsors

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